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    Front Desk Receptionist - Duluth, United States - SUBARU OF GWINNETT/ATLANTA

    SUBARU OF GWINNETT/ATLANTA
    SUBARU OF GWINNETT/ATLANTA Duluth, United States

    1 month ago

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    Description
    Who We Are
    Subaru of Gwinnett is constantly building a reputation on providing courteous customer service while striving to maintain the highest level of integrity and professionalism in every area of our business. We are looking for a talented "Director of First Impressions" to join our team.

    What We Offer
    • Employee discounts
    • Growth opportunities
    • Christmas club
    • Catered Saturday lunches
    • Drug-free workplace
    Responsibilities
    • Warmly greet and welcome clients and other guests to the dealership.
    • Answer phones and direct incoming calls to appropriate destinations.
    • Act as Director of First Impressions. Take ownership in being the first point of contact at the dealership and setting the tone for a positive customer experience.
    • Make copies, assemble deal jackets, other administrative duties as needed.
    • Create Purchase Orders from Vendors invoices
    • Manage the waiting area and amenities. Ensure that the snack area is always clean and fully stocked.
    • Actively listen to our clients and their needs and interpret body language in order exceed client's expectations, solve problems, and de-escalate issues.
    • Record details of inquiries, comments, and complaints.
    • Place weekly/monthly orders for supplies, customer snacks, other items as needed.
    • Maintain a neat and professional appearance at all times. Must be upbeat and very personable.
    • Proactively communicate potential issues with management and other departments in order to provide the best possible customer experience.
    • High manufacturer CSI customer satisfaction survey scores is a must, you're part of this process and review.
    • Abide by company policy and departmental best practices and procedures.
    • Other duties as assigned.
    About the Screening Process
    Prior to being employed, applicants for employment must participate in Subaru of Gwinnett's normal screening process which includes completing a full employment application, criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.

    Subaru of Gwinnett has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

    Job Qualifications and Skills

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Strong organization and problem-solving skills.
    • Possess strong interpersonal skills, as well as a strong customer service perspective (internal, as well as external), and can handle issues with respect, dignity, sensitivity, and urgency.
    • Friendly and professional demeanor, with a "can do" attitude
    • Ability to act quickly from one task to another, seamlessly and professionally
    • Proven time management skills with the ability to prioritize and handle multiple tasks and work in a fast-paced environment with limited supervision to complete the tasks to move the business forward
    • Be highly proactive and take ownership to anticipate needs of both customers and team members
    • Excellent verbal and written communication skills including the ability to communicate with all levels of the organization
    • Proven experience working in a fast-pace environment while providing superior service level
    • High school diploma or the equivalent.
    • Experience in a customer service field is preferred.
    • All applicants must be authorized to work in the USA.
    • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and credit report.
    Language Skills
    • Ability to read and comprehend simple instructions, documents, short correspondence, and memos.
    • Ability to write simple correspondence and reports.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
    Mathematical Skills
    • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
    • Ability to perform these operations using units of American money and weight measurement, volume and distance.
    Reasoning Ability
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    Physical Demands and Work Environment
    • Physical demands include: frequently position body and move in order to greet clients, ability to help when needed to stock cafe' area, detect and identify safety issues; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate equipment; repetitive motion.

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