- This position is responsible for working in and has duties in the following areas of the Academy: Guest Experience (hosting, group entry facilitation, way-finding), show control (Planetarium and Forum), and exhibit facilitation (Rainforest and Earthquake).
- Assist in special event after-hours operation in the aforementioned areas, as assigned. During special events staff will be under the direct supervision of the Special Events Coordinator
- Engage with visitors by providing information on daily programs, exhibits, suggested museum itineraries, and San Francisco attractions
- Facilitate traffic flow in and out of the museum, exhibits, and theaters
- Continuously interact with our guests to ensure an excellent experience which exceeds their expectations
- Provide necessary support to the Assistant Managers as needed to ensure smooth operation of the department, including light office work and visitor registration
- Work with the Custodial Team to assist with general cleaning and sanitation of workspaces and high touch areas of the public floor
- Other duties as assigned
- Prior experience in a fast paced customer-facing environment
- Sales and cash handling preferred
- Experience with a ticketing system, electronic scanners and tablets
- Experience with children and families preferred
- Honesty and reliability required
- Commitment to excellent customer service
- Ability to work independently and show initiative
- Ability to work in a busy, fast paced environment
- Ability to be courteous with the public, including children, for extended periods of time
- Familiarity with Google Suite a plus
- Ability to perform repetitive motions 75%of the time
- Ability to transport 25lbs.
- California Academy of Sciences, Golden Gate Park, San Francisco, California, United States of America
Guest Experience Service Associate - San Francisco, United States - California Academy of Sciences
Description
California Academy of Sciences, Golden Gate Park, San Francisco, California, United States of America Req #20
About the Opportunity:
Reporting to the Assistant Managers of Guest Experience, this position is responsible for the day to day operations and providing platinum level customer experiences to guests of the California Academy of Sciences. Areas of responsibility included are: the entryway, theaters, exhibits and various guest services. As assigned by the on-duty Assistant Manager, the Service Associate will respond to constantly changing operational needs by providing excellent customer service. While this positionrequires evening, full weekend, and holiday availability the work schedule is on an as-needed basis. The California Academy of Sciences is open to the public 365 days a year.
The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to regenerate the natural world through science, learning, and collaboration. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.
Organizational Culture:
Join a team dedicated to the Academys mission, vision and values Currently, the Academy has a new strategic plan including three initiatives Hope for Reefs, Thriving California, and Islands 2030 that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at .
We are committed to ensuring diversity, equity, accessibility, and inclusion are intrinsic to Academy culture and operations, from recruitment and retention to science and advocacy.
We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every one of the qualifications for the position.
This position is based in San Francisco, California. Please do not apply if you are not able to work onsite. This position is part of a bargaining unit represented by the Service Employees International Union Local 1021. Once the Academy has a Collective Bargaining Agreement with SEIU Local 1021 this position will be subject to the terms and conditions of that contract.Candidates are required to have up-to-date COVID-19 vaccination as a condition of employment, absent qualifying exemptions in accordance with applicable laws. Individuals receiving a conditional offer of employment from the California Academy of Sciences will be provided the full text of the vaccination policy. The California Academy of Sciences is committed to providing a safe and healthy workplace, to protect its employees, volunteers and guests.
About the Guest Experience Team:
The Guest Experience team provides a platinum level of service to all of our visitors, members and beyond. Our team is responsible for overseeing public floor operations including the entryway, theaters, exhibits and various guest services. We are often responding to constantly changing operational needs and work closely as a team to solve problems. Our team is essential to creating a positive guest experience.
Key Responsibilities:
Position Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the position duties and responsibilities.
Qualifications:
Experience:
Knowledge, Skills and Abilities:
Physical Environment:
At the Academy, we get to work in pretty unique spaces We have active positions on the public floor that require repetitive motion, moving through and rotating to different positions throughout the day. In the Rainforest exhibit, we work in humid temperatures around various wildlife ie. birds, snakes, spiders, and insects. In the Planetarium exhibit, staff work in a sometimes darkened theatre environment with steps on a 30-degree slope. For everyones safety this position requires a face covering to be worn while on the public floor.
APPLICATION DEADLINE:
This position will close on May 1, 2024 at 9:00 pm.Review of applications will begin on April 18, 2024.
APPLICATION PROCESS:
Please upload your resume and complete the brief online application
The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).
We are committed to ensuring that all employees and applicants shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to, recruitment, hiring, placements, transfers, promotions, compensation, benefits, terminations, training, and social and recreational programs, will be on the basis of qualifications of the individual for the positions being filled. The Academy does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance. Read our full Equal Opportunity Statement here .