- Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
- Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
- Ensures complete guest satisfaction.
- Provides clean guestrooms on an average of 28 minutes per room or less.
- Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms as well as vacuuming carpeted areas in rooms.
- Responsible for emptying guestroom wastebaskets and debris left behind
- Cleans and disinfects all high touch point areas in room to include but not limit to windows, mirrors, door panels, light switches, remote drawers.
- Cleans and disinfects all bathroom area with appropriate chemicals
- Replenish guestroom amenities and supplies, i.e., tissue, soaps, shampoos etc.
- Replace and refresh all linen in guest rooms.
- Responsible for ensuring that Quality Standards and Service are maintained according to property, expectations.
- Develops a critical eye for detail and perfection.
- Takes responsibility for security of guestrooms and its contents.
- Reports any lost or personal belongings left behind by guests.
- Assists in the departmental training efforts.
- Assists in laundry, public areas or houseperson as needed.
- Demonstrate and promote KLECH core values and MAD skills
- Manage and maintain security of confidential information entrusted to position.
- Attend and satisfactorily complete all required training as assigned.
- Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
- The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
- Perform other duties as assigned.
- Basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
- Understand basic standards as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
- Ability to stand, walk, bend, reach and move continuously to clean rooms.
- Ability to push or lift heavy loads weighing up to 50 pounds as the position requires continuous transportation of laundry to and from guest rooms.
- Ability to push and/or pull wheeled racks and carts weighing up to 100 lbs.
- Strong communication skills in English both written and oral. Spanish or other language skills a plus.
- Ability to work independently with minimal supervision.
- Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
- Ability to work under pressure in a fast paced, stressful environment.
- Ability to meet multiple deadlines and multi-task.
- Ability to have strong critical thinking, analytical and guest service skills.
- Must possess a positive attitude with strong organizational and leadership qualities.
- Ability to add, subtract, multiply and divide in all units of measure.
- Ability to define problems, collect data, establish facts and draw conclusions.
- Ability to understand complex instructions and material.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
- Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
- Ability to maintain confidentiality.
- Ability to follow and comply with established Casino guest service programs.
- While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
- The team member must be able to concentrate for prolonged periods.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
- The team member must be able to communicate effectively in person or using telecommunications equipment.
- The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
- Frequently lift and/or move up to 30 lbs.
- Normal office setting and casino floor.
- Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
- Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
- Extended hours and irregular shifts may be required including nights, weekends and holidays.
- Must be able to perform under pressure and work long hours under stressful conditions.
- May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
- May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
- Travel may be required to perform one or more essential functions of this position.
- Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
- Must be able to provide authorization to work in the United States.
- Must be at least 18 years of age.
- Must have access to reliable transportation to commute to and from work.
- Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
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Hotel Room Attendant PT - Eagle Pass, United States - Kickapoo Lucky Eagle Casino
Description
Job Description
Job DescriptionReports to:
Housekeeping Supervisor
Job Summary:
Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the property.
Essential Functions:
Minimum Requirements to Qualifications:
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities:
Physical Demands:
Work Environment:
Conditions of Employment:
