Administrative Office Assistant - Nashville, United States - Sound City Realty

Description

Job Description

Job Description

Sound City Realty is hiring for a full-time (30+ hours per week) administrative office position onsite in their Nashville office, reporting directly to the Leasing Manager. The company is growing and looking for someone who can provide excellent first impressions via phone and email.

The position will be the company's first primary impression via email and phone for residents, prospective residents and clients. The responsibility of being that primary first impression requires the candidate to have experience in answering phones, handling inquiries for rental information on available properties and receiving work orders while talking to potentially upset tenants. This candidate must be able to maintain a position of neutral concern regarding complaints and eagerly and kindly answer questions from residents. The candidate will demonstrate professionalism at all times, be ethical and fair to all customers and clients and represent the company's core values.

Communication and great interpersonal skills are a must Exceptional customer service skills, attention to detail, and strong follow-through are needed for this position. Experience working in a small office setting is a plus. Should have an interest in learning the real estate industry This position will provide an opportunity to grow in the exciting industry of real estate in Nashville, working for a company with over 25 years of experience.

Hours are as follows: October - February: Tuesday - Friday 8-3 and Saturday 10-2, March - September: Tuesday - Friday 9-5 and Saturday 10-2

Job Duties include (but are not limited to):

• Answering the office phone during business hours
• Retrieve and respond to voicemails, emails, messenger, Instagram messages, and Show Mojo text messages in a timely manner, daily.
• Make bank deposits
• Retrieve, sort, and file incoming mail
• Send out monthly Owner Reports
• Scan and file, mail, and/or deliver documents
• Send communications to tenants and clients regarding upcoming repairs, renewals, and monthly reminders
• Purchase and deliver "thank you gifts" for owners and tenants
• Represent Sound City Realty on Facebook/social media and rental groups
• Manage social media posts on Facebook and Instagram
• Maintain file of testimonials from clients
• Act as unlicensed assistant for showings on Saturdays
• Pick up and distribute items such as HVAC filters for each property, when needed
• Shop for and pick up office supplies
• Open doors for vendors/maintenance
• Organize and maintain property keys
• Coordinate with tenants and vendors to arrange repairs when needed
• Light office cleaning (dusting, vacuuming, taking out trash)
• Property visits for photos, verification of information, etc.
• May require periodic visits to properties in Clarksville or Paducah, KY

Required:

2 plus years of experience in customer service via phone and email, clerical/typing/word processing. Must possess basic computer skills including Google Workspace suite (Gmail, Google sheets, Google forms, Google drive). Valid driver's license. Offers will be contingent upon successful completion of background check. Reliable transportation to run errands and visit properties. Will receive real estate industry training and will be expected to complete some continuing education.

Nice to have:

Previous experience in small office setting, experience using Dropbox, Slack, Show Mojo or other Showing software, Appfolio property management software.

Compensation:

Pay for this position is $18.50/hour. Paid mileage, PTO, holiday pay, and 401(k) option with company matching (after probationary period)

Company DescriptionSound City Realty is a real estate brokerage in Nashville, TN focused on helping buyers, sellers, and investors with their real estate wants and needs. For over 25 years Sound City Realty has been buying, selling and managing homes right here in Nashville. Long before the local real estate market took off we believed in this city and invested in its properties. Today, we are one of the most trustworthy and experienced names in Music City real estate.

Company Description

Sound City Realty is a real estate brokerage in Nashville, TN focused on helping buyers, sellers, and investors with their real estate wants and needs. For over 25 years Sound City Realty has been buying, selling and managing homes right here in Nashville. Long before the local real estate market took off we believed in this city and invested in its properties. Today, we are one of the most trustworthy and experienced names in Music City real estate.