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Odessa Woods

    Customer Service Agent PART TIME - Odessa, United States - Attenti Group

    Attenti Group
    Attenti Group Odessa, United States

    1 week ago

    Default job background
    Part time
    Description

    **Description**

    **THIS IS A PERMANENT PART TIME POSITION in the Odessa office (hours: 4 am to 8 am OR midnight to 4 am hours can be flexible)**

    **Before applying for this position, you must be available for training for one week, Monday through Friday 8-5. After training has concluded this is a part time permanent position.**

    **SUMMARY**

    The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.

    **ESSENTIAL DUTIES AND RESPONSIBILITIES:**

    Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.

    Ask offenders scripted questions and provide offenders with actions to take.

    Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.

    Consistently apply knowledge required to perform technical and procedural aspects of the position.

    **QUALIFICATIONS:**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Excellent customer service skills.

    Proficient in verbal and written communication skills, including excellent listening skills.

    Excellent PC skills required

    Must be able to type and talk simultaneously

    Bilingual Spanish/English is preferred

    Technical and or previous law enforcement background a plus.

    Positive / team oriented attitude; works well with others in a team environment

    Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions

    Willing to work weekends and holidays

    **EDUCATION and/or EXPERIENCE**

    High School Diploma / GED

    Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.

    Schedule will typically be the same every week but some flexibility is necessary. A consistent shift is typically assigned, but this position may be asked to work any shift and will also work **weekends and holidays**. Professional office environment with the majority of work performed on a personal computer in a seated position.

    **Requirements**

    High School Diploma / GED

    Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.

    **Must be vaccinated for Covid19 or at least received the first dose, with the second one scheduled.**

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