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Customer Service Specialist - Bellevue, United States - DaySmart Software
Description
****
DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to over 200,000 users in a variety of industries. DaySmart is a fast-paced, rapidly growing company, and has been named to the Inc Magazine list of Americas 5000 Fastest-Growing Privately Held Companies for eleven consecutive years
Our customers are our top priority and our US-based team works together to ensure we strive to perfect every aspect of the customer experience. Every department - product development, sales, marketing, support, and account management - has a singular focus: the growth of our customers.
**Growth You Can Count On.**
DaySmart enjoys great products, inspiring customers, and business success but our greatest asset is our talented team. The average tenure of our employees is over seven years, and many have been with us for more than a fifteen
We work hard to create a collaborative, productive, and respectful environment that will excite you each day, and provide you with opportunities for genuine growth. You will work with the latest tools and technologies and will make a real difference to thousands of small business owners in dozens of countries.
**We Need You to Build a World-Class Software Company.**
**Customer Service Specialist**
Bellevue, WA
Full Time
Customer Support
Entry Level
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Respond to complex customer calls
Resolve customer service inquiries
Achieves assigned Service Level Agreements to customers
Maintains level of high customer satisfaction
Meets and extends service requirements
Reports to the Customer Service Leader
Works closely and collaboratively with the sales and development teams
Familiarity with Web Technologies and the Internet
Experience working directly with customers to resolve issues
Proficiency in MS Office, with an emphasis on Excel
Excellent oral and written communication
Ability to summarize technical customer issues into notes that are readable by other parties
Ability to work weekends and/or evenings, if needed
Familiarity with CRM or Ticketing systems
Experience in Technical Support
A drive to dig into the details of a system or process to solve customer problems
Some college experience in a technical field
Excitement to learn new technologies and help customers succeed
Proven success in a fast-paced support environment
Experience building or hosting a website
Known as the go-to person in your family for technology-related questions
Strong technical supportability and aptitude in a distributed computing environment, which also includes supporting end-user desktop applications and tools
Software testing
Technical writing skills
**Physical Demands** : To successfully perform the essential duties of this position, an individual must be able to frequently lift and carry objects up to 50 pounds. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. **Limitations and Disclaimer** : The above job description is meant to describe the general nature and level of work being performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Continued employment remains on an at-will basis.
