Sr. Business Analyst - Bothell

Only for registered members Bothell, United States

2 weeks ago

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Job summary

The job needs a utility domain consultant with very strong work experience in data analytics in customer services/call center area.

Responsibilities

  • Identifying and creating use cases for call center analytics
  • Conducting workshops for use case walkthrough with IT and business stakeholders an get agreement and finalize
  • Write functional specification docs, requirement analytics document, use case documents and obtain business and IT sign offs

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