Clinic Receptionist - Soda Springs, United States - CARIBOU MEDICAL CENTER INC

Description

Job Details

Level
Entry

Job Location
Caribou Medical Center - SODA SPRINGS, ID

Position Type
Full Time

Education Level
High School

Salary Range
$ $17.23 Hourly

Job Shift
Day

Description

Join the Caribou Medical Center Team

Tucked away in a vast mountain range, alongside a beautiful reservoir, Caribou Medical Center in Soda Springs, Idaho is a rural community located in the southeastern corner of Idaho. It is a beautiful 45-minute drive to the larger cities of Pocatello, Idaho and Logan, Utah. The area that provides breathtaking views and numerous outdoor recreational opportunities. Many people enjoy hunting, fishing, camping, hiking, kayaking, snow machining, ATV rides, and boating.

Caribou Medical Center is a 25-bed critical access hospital that is dedicated to an organizational culture where leadership is committed to the development of people, and employees feel supported, valued, and inspired.

Our Mission is to be the trusted center of healing for the communities we serve.

Our Visions is to partner with communities we serve, be a catalyst for patient-centered care in a healing environment, and commit to the stewardship of healthcare resources to provide sustainable, high-quality healthcare.

We Value integrity, respect, progressive, cooperative, honorable, and trusted.

As a member of our team, we offer support for continuing education, competitive wages, and a full benefits package. Benefits package includes:

• Medical
• Dental
• Vision
• FSA
• HSA
• Life Insurance
• Employee Assistance Program
• Legal Shield/ Identify Theft program
• 401 K with employer match up to 8%
• Aflac
• Health Reimbursement Account

Job Description: This position is responsible for accurately registering patients, processing related records and acting as a liaison with patients and their families. Reception duties include, but are not limited to; answering phones, accurate filing of electronic patient demographic and medical information, clear and concise communication both orally and written, and cashier functions.

Core Responsibilities

Patient Services

1. Provides courteous and thorough registration of all patients. This includes, but is not limited to; courteously greeting patients; collecting and entering essential patient information for the electronic medical record and for insurance billing purposes.
2. Responsible for processing all forms and obtaining signatures as required. Answers phone in a courteous and responsive manner; takes messages, promptly returns calls, processes voice mail, disseminates information to appropriate parties in a timely, courteous and professional manner.
3. Faxes confidential information while following and maintaining HIPAA compliance regulations. Must be able to process multiple faxing projects which include but aren't limited to; patient medication refills, orders, patient referral notes, etc.
4. Accurately schedules initial and follow-up patient appointments in a courteous and professional manner to comply with restrictions of department resources and the needs of the patient. Ensures that all paperwork needed for the patient's visits are available for the nurses and providers.
5. Processes schedule changes as needed and informs involved parties.
6. Copies numerous forms daily as needed for patients, clinic staff and providers.
7. Electronically files patient information in electronic medical record throughout the day. Examples of patient information to be electronically filed include, but are not limited to: lab results, consult, hospital, discharge, home health, progress notes, medication refills, dictations, appointments, etc.
8. Creates new patients accounts and ensures all necessary documents are completed, signed and scanned into EMR.
9. Reviews costs of services provided. Collects co-payments and other monies owed at the time of service.
10. Distributes Sliding Scale Fee Paperwork & compiles necessary information for the processing of the application and turns it into Clinic Manager.
11. Notifies Office Manager or Provider Billing Manager of possible charity care customer, patients with delinquent balances and/or previous bad debt patients in order that 1:1 financial counseling be conducted.
12. Ability to work in a faced passed environment while efficiently multi-tasking is essential.

Health Information Management

1. Follows all HIPAA compliance rules and regulations regarding privacy information; educates patients on daily basis; informs patients of policies upon check-in.
2. Responsible for security, implementation, reproduction, correspondence, filing systems, storage, rotation, etc., of all records in clinic possession whether in hard copy or computer generated.

Processes Accounts Receivable Monies

1. Collects and posts patient payments into the practice management system accurately and provides patient with a receipt of payment.

Participates and contributes to clinic's daily business operations

1. Participates in monthly departmental and clinic all staff meetings including quarterly All Staff meetings.
2. Opens and locks clinic to ensure employee security and security of patient information on a daily basis. Follows HIPAA rules and regulations relating to security of patient information.
3. Demonstrates safe disposal and usage of bio hazardous materials as trained.
4. Does clinic errands as needed including but not limited to bank deposit, storage unit retrieval, mail and in-town supply pick up.

Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required:

• High school diploma or GED

Preferred:

• Six (6) months of previous office reception experience; six (6) months experience working in customer service.
• Word Processing and Medical Reception Skills, Office Filing and HIPPA. In addition, must be able to multitask; have experience answering multi-line phone system or switchboard and have experience using