Customer Service Representative - Durham, United States - NC Farm Bureau Insurance - Durham

Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

In-Office Position. Monday - Friday 8 AM - 5 PM

Why work for us?

• Paid Holidays and Vacations
• Medical/Dental/Life/Disability
• Pension
• 401(k)

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Maintain customer accounts and update with new account information as needed
• Take payments & file insurance claims

• Display strong communication skills, active listening skills, and personal skills
• Experience working in a customer-oriented atmosphere
• Must have graduated high school, received a G.E.D. or equivalent

We are a team of insurance professionals in Durham dedicated to protecting what matters most to you and your family with quality products designed to meet all your insurance needs. Local professionals serving you, right here in Durham County. Auto, Home, Life Insurance.