Project/Implementation Manager - New York, United States - PamTen

Description

Key Responsibilities:

• Relationship Management: Oversee and nurture the relationship between Impark and Solutions Vendors, ensuring effective collaboration and mutual success.
• Vendor Coordination: Coordinate the work with Solutions Vendors, ensuring alignment with project goals and objectives.
• Vendor Procurement: Procure quotes from vendors and manage vendor contracts in collaboration with relevant stakeholders.
• Project Implementation: Oversee the implementation of all internal and external solutions, ensuring they meet project objectives.
• Project Planning: Develop detailed management and communication plans to ensure that project tasks, responsibilities, and timelines are clearly defined and communicated to all stakeholders.
• Internal Team Collaboration: Coordinate with the internal product team for delivery, ensuring seamless integration of solutions.
• Client and Property Manager Communication: Manage communications with clients and property managers related to solutions, addressing their needs and concerns.
• Customer Onboarding: Onboard and/or transition parking customers during implementation, providing support and training as needed.
• Contract Compliance: Ensure all contract terms are met and abided by during implementation, including quality standards and timelines.
• Hypercare Support: Take ownership of all internal and external solutions during the hypercare phase, addressing and resolving issues promptly.
• Project Cadence Management: Manage the recurring project cadence, including project reviews and status updates, to ensure continuous improvement and project success.

• Proven experience in project management, implementation, vendor management, or sales roles within the parking industry, with a minimum of 3 years' experience.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Demonstrated leadership and team management abilities.
• Problem-solving and critical thinking skills.
• Knowledge of project management tools and software.
• Bachelor of Science (BS) degree or PMO certification required
• Required to accommodate work-related travel with less than one week's notice, making up approximately 50% of the time.