- Lead 4+ individual contributors focused on delivering world class customer service technical support, travel and onsite requirements
- Have an excellent understanding of computers (both hardware and software), and a willingness to learn and apply new technology
- Possess superior technical aptitude, and the ability to deal patiently with people in a wide variety of situations
- Possess strong analytical skills with demonstrated problem-solving ability
- Have a proven ability to operate in high-pressure situations, successfully handle multiple priorities, and maintain a high level of discipline while remaining flexible
- Drive automation across all your products
- Bring a process-driven mindset to the team
- Establish metrics to track the operational efficiencies of all Service Desk Operations Products
- Build a strong network and influence effectively across the People team, IT, functional onboarding partners and Vendor partners
- Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation
- 4+ years Management experience and a proven history in IT Operations, Service Desk, Technology Support and Customer Service
- Successful track record of delivering support to remote sites
- Experience in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines
- Ability to travel and work onsite
- You're a self-starter who loves to own things from start to completion. You make things happen and don't need to ask for permission first
- A healthy skepticism for the status quo and an unwillingness to settle
- An empathetic leadership style and have a strong self-awareness
-
Front Desk Manager
1 week ago
White Lodging - Moxy Chicago Chicago, United StatesSummary: · White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. Y ...
-
Tps Technical Help Desk Manager
1 week ago
BMO US Chicago, United States320 S Canal Street Chicago Illinois,60606 · Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities ar ...
-
Help Desk Manager
1 week ago
VC5 Consulting Chicago, United StatesPositon: Help Desk Manager · Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities inc ...
-
IT Service Desk Manager
3 days ago
School Specialty, LLC Lombard, United States**People Passion Purpose** · Everything School Specialty offers is designed for one purpose - to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow. · We're determined to positively impact the futur ...
-
Help Desk Manager
1 week ago
VC5 Consulting Chicago, United StatesPositon: Help Desk Manager · Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities inc ...
-
Help Desk Manager
6 days ago
Roosevelt University Chicago, United StatesA Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted to the Help Desk. The Help Desk Manager must have excellent verbal and written interpersonal and communication skills. The Help Desk manager provides leadership ...
-
Front Desk Manager
1 week ago
Aimbridge Hospitality Chicago, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...
-
Service Desk Manager
6 days ago
Clune Construction Chicago, United StatesJob Type · Full-time · Description · Raise your hand if you're craving a work environment that values your talent. Join the Clune family where you're valued as an employee owner Clune Construction is proud to be made up of passionate, driven, unique individuals who exhibit inte ...
-
Front Desk Manager
1 week ago
Alfa Dental Management LLC Chicago, United StatesLocation **Job openings matching Front Desk Manager in Alfa Dental Management** · Jacksonville, FL Manage and perform front desk duties including patient check-in and check-out, scheduling patient appointments, and handling patient inquiries. Easily Apply 7 days ago · Career re ...
-
Front Desk Manager
1 week ago
Crestline Hotels & Resorts Chicago, United States** Front Desk Manager** · ** Front Desk Manager** · Front Desk Night Manager · **Overview** · The Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, ...
-
Front Desk Manager
1 week ago
BeUrban Design + Build Chicago, United StatesJob Description · About Us: · BeOffice is a boutique shared office space with a very cool vibe and a very dynamic community. Located in the heart of Chicago on North Michigan Avenue, we offer over 6,500 square feet of coworking space, phone booths, team spaces, meeting rooms and ...
-
Front Desk Manager
1 day ago
White Lodging Chicago, United StatesWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's w Manager, Leadership, Front De ...
-
Service Desk Manager
6 days ago
Clune Construction Chicago, United StatesRaise your hand if you're craving a work environment that values your talent. Join the Clune family where youre valued as an employee owner Clune Construction is proud to be made up of passionate, driven, unique individuals who exhibit integrity an Service Desk, Manager, Operatio ...
-
Front Desk Manager
1 week ago
Hilton Garden Inn Midway Chicago, United StatesJob Summary: · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. M ...
-
Dual Front Desk Manager
1 week ago
White Lodging Chicago, United StatesSummary: · White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. Y ...
-
TPS Technical Help Desk Manager
6 days ago
BMO Financial Group Chicago, United StatesProvides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during c ...
-
TPS Technical Help Desk Manager
6 days ago
BMO Financial Group Chicago, United StatesProvides exceptional, daily operational service support to grow the Banks market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during cl ...
-
Dealing Desk Assistant
5 days ago
M&G plc Chicago, United StatesAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...
-
Night Auditor
1 week ago
Best Western Grant Park Hotel Chicago, United States**Perks**: · Health, Dental, Vision, 401K. Vacation, Paid Sick days and meal allowance. · **Job Summary** · Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial infor ...
-
Front Desk Lead Ft
3 days ago
Best Western Chicago Downtown-River North Chicago, United States** Prior Hotel Front Desk experience required. (1-2 years experience)** · - Please do not apply, unless you have met the above criteria · - **JOB TITLE**: Front Desk Lead (Part-Time) · **EMPLOYER**:Best Western Chicago Downtown-River North · **REPORTS TO**: Front Office Manager/F ...
AMER East Central Service Desk Manager - Chicago, United States - Stripe
Description
Who we areAbout Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support - not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward. We enable fellow Stripes by powering the tooling, services and infrastructure needed to enable our scale to increase the GDP of the internet.
What you'll do
We're looking for an experienced and knowledgeable IT Leader to join us as the AMERS East Central Help Desk Manager. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. This role is focused on providing IT Services for Stripes/Contractors and Vendor partners in Canada, US and Latin America. You'll be accountable for driving improvements and overseeing crucial functions such as end-user resource capacity planning (SW licensing/workstation and peripheral inventories/etc.) and hardware and software standards. We're looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users.
Responsibilities
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements