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- Serve as the patient and family advocate by communicating with the attending physicians, long-term care facility staff, case managers, and others external to VITAS as necessary. Provide support and collaboration with Telecare staff to ensure favorable patient outcomes.
- Document interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
- Review all entries in the record made by Telecare LPN/LVN's and Patient Care Coordinators and ensures compliance with documentation Standards
- Attend regularly scheduled in-services, staff meetings, and educational conferences.
- Represent professional nursing and VITAS Healthcare in a positive manner.
- Seek certification in the specialty of hospice nursing when qualified to do so.
- Instruct and document appropriate use of medications, home medical equipment and supplies.
- Appropriately utilize the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
- Promote a customer service-oriented approach to care delivery.
- Support and promote all Care Connection Center cultural platforms
- Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance, adherence, and quality standards
- Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
- Proficient in telephone techniques including phone etiquette, and handling of calls.
- Thorough knowledge of professional nursing principles, methods and procedures; medical supplies and equipment used in nursing practice; Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.
- Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
- Associate's degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor's Degree preferred.
Registered Nurse - Miramar, FL, United States - Vitas Healthcare
