Junior Customer Service Representative - New York - Radiance Marketing

    Radiance Marketing
    Radiance Marketing New York

    20 hours ago

    $25,000 - $50,000 (USD) per year
    Description
    Benefits:
    • 401(k)
    • Dental insurance
    • Health insurance
    • Vision insurance
    Are you a people-person who thrives on solving problems and delivering exceptional service? We're looking for a Customer Service Representative (CSR) to be the voice of our brand and the first point of contact for our valued customers. In this role, you'll play a critical part in building strong customer relationships, resolving issues with empathy and efficiency, and ensuring every interaction leaves a positive impression.
    This is an exciting opportunity to join a supportive, fast-paced team where your communication skills and problem-solving mindset will truly make an impact.
    What You'll Do:
    • Serve as the first point of contact for customers via phone, email, chat, or social media
    • Provide prompt, courteous, and solution-focused support across a variety of customer needs
    • Manage customer inquiries regarding orders, returns, product information, billing, and technical issues
    • Troubleshoot problems and provide real-time solutions in a clear, professional manner
    • Accurately document all customer interactions and transactions in our CRM system
    • Follow up on outstanding issues to ensure timely resolution and customer satisfaction
    • Collaborate with internal departments (sales, logistics, product, etc.) to address customer concerns
    • Maintain up-to-date knowledge of company products, services, policies, and promotions
    • Proactively suggest improvements to enhance the customer service experience
    Who You Are:
    • A strong communicator who listens actively and speaks clearly and professionally
    • Empathetic and patient, with a genuine desire to help people and build trust
    • Comfortable handling a high volume of inquiries in a fast-paced environment
    • Detail-oriented, organized, and able to manage multiple priorities at once
    • Tech-savvy with experience using CRM platforms, help desk software, or call center tools
    • A collaborative team player who brings positivity and accountability to their work
    Qualifications:
    • High school diploma or equivalent required; associate or bachelor's degree is a plus
    • Minimum of 1 year of customer service experience preferred (retail, call center, or related field)
    • Strong written and verbal communication skills
    • Ability to de-escalate tense situations and remain professional under pressure
    • Familiarity with Microsoft Office, Google Suite, and customer support software
    Why Join Us?
    • A people-first culture that values teamwork, growth, and integrity
    • Opportunities for career development and advancement
    • Comprehensive training and onboarding
    • Competitive pay and benefits package
    • Supportive leadership and a fun, inclusive work environment
    Compensation: $25.00 per hour
    To see all available job openings and apply, click the "find jobs" button
    Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries.

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