- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Serve as the first point of contact for customers via phone, email, chat, or social media
- Provide prompt, courteous, and solution-focused support across a variety of customer needs
- Manage customer inquiries regarding orders, returns, product information, billing, and technical issues
- Troubleshoot problems and provide real-time solutions in a clear, professional manner
- Accurately document all customer interactions and transactions in our CRM system
- Follow up on outstanding issues to ensure timely resolution and customer satisfaction
- Collaborate with internal departments (sales, logistics, product, etc.) to address customer concerns
- Maintain up-to-date knowledge of company products, services, policies, and promotions
- Proactively suggest improvements to enhance the customer service experience
- A strong communicator who listens actively and speaks clearly and professionally
- Empathetic and patient, with a genuine desire to help people and build trust
- Comfortable handling a high volume of inquiries in a fast-paced environment
- Detail-oriented, organized, and able to manage multiple priorities at once
- Tech-savvy with experience using CRM platforms, help desk software, or call center tools
- A collaborative team player who brings positivity and accountability to their work
- High school diploma or equivalent required; associate or bachelor's degree is a plus
- Minimum of 1 year of customer service experience preferred (retail, call center, or related field)
- Strong written and verbal communication skills
- Ability to de-escalate tense situations and remain professional under pressure
- Familiarity with Microsoft Office, Google Suite, and customer support software
- A people-first culture that values teamwork, growth, and integrity
- Opportunities for career development and advancement
- Comprehensive training and onboarding
- Competitive pay and benefits package
- Supportive leadership and a fun, inclusive work environment
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Junior Customer Service Representative - New York - Radiance Marketing
Description
Benefits:This is an exciting opportunity to join a supportive, fast-paced team where your communication skills and problem-solving mindset will truly make an impact.
What You'll Do:
To see all available job openings and apply, click the "find jobs" button
Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries.
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Customer Service Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Client Services Representative
Only for registered members New York, United States
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Member Services Representative
Only for registered members New York
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Customer Service Representative
TEMPORARY Only for registered members New York
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Customer Service Representative
Full time Only for registered members New York
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Financial Services Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Customer Service Representative
Part time Only for registered members New York
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Field Service Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Financial Services Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Client Services Representative
Full time Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Custome Service Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York
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Customer Service Representative
Only for registered members New York