Account Manager - New York, United States - Harmonic

Description

The Role

Before reading further, take a look at ourcultural valuesand see if it resonates with you

We're looking for a full-time Account Manager, who will be the primary contact for around 80 clients for all things post-sale. We believe that how we support our current customers is of critical importance, and a major source of differentiation for our company.

As a result, we expect every AM to be industry-leading in their customer obsession, responsiveness, depth of product knowledge, and ability to handle commercials around renewals and expansion.

What we value:

• Being customer-obsessed: At the start of each two-week sprint, we commit to our deliverables, focusing on customer impact and fulfilling commitments. Expect an environment of high personal accountability.
• Continuous self-improvement: We prioritize growth and feedback, celebrating wins & achievements while focusing on how we can strive to be even better next time. We exchange regular feedback and hold quarterly sessions to discuss each other's strengths and areas for growth, driving our development. We index heavily on introspection, openness to feedback, and direct communication.
• "Get shit done" attitudes: Even when things are uncertain, all of our team members excel at pushing projects ahead, asking the right questions, and overcoming obstacles to keep things moving. You understand the importance of balancing speed and quality, and you excel at communicating what can be realistically achieved given the circumstances.

Who you are:

• Inquisitive:What kind of topics pique your interest? What keeps you up late at night? What kind of problems do you like to solve?
• Accountable:Do you take psychological ownership of your work? What are your action steps when things don't go according to plan? Can we count on your word?
• Engaged:How active are you in accomplishing your personal and professional goals? Are you proactive about identifying roadblocks? What do you do when you see something that isn't working?

If you are curious about the team, here's more information:

• ExploreWorking with Aaron to understand decision-making processes related to the go-to-market function.
• ExploreTeam Pageto get acquainted with us. We're an exceptionally collaborative and engaged group, deeply committed to our shared cultural values.

Specifically, you will:

• Own the entire customer relationship from onboarding, to upsells, and through to future renewals.
• Work with the world's leading venture investors to drive success with mission-critical software
• Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business.
• Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value.
• Refine your craft and our processes, and evangelize those practices within our broader team.
• Forecast with accuracy to ensure we're focusing on the right customers.

Role requirements:

• Minimum 2+ years of experience successfully managing customer relationships, ideally in a similar domain (SaaS or data companies).
• A resourceful, roll-up-your-sleeves mentality - you'll help us refine what great looks like.
• Comfort with ambiguity and rapidly changing sales environments.
• Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists).
• Technical acumen, and the ability to learn software products very quickly.
• An excitement to work in person most days of the week at one of our 3 offices:
  • NYC @ The Brass Factory in Williamsburg
  • SF Bay Area - blocks from the San Mateo Caltrain Station
  • Los Angeles @ 10000 Washington Blvd, Culver City, CA 90232

Pay:

$80K to $120K Base Salary + Commissions + Equity

All vary based on experience