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    Call Center Team Lead - Boston, United States - Hire Partnership

    Hire Partnership
    Hire Partnership Boston, United States

    2 weeks ago

    Default job background
    Description


    Our client is a 24/7 call center that provides operator services to a variety of hospitals and medical clinics and virtual receptionist services to over 250 medical practices.


    This is a true lead shift, you will be responsible for the evening shift when the supervisor is not there.

    Must have previous supervisor experience and tenure within their past jobs. Temp to hire position. ONSITE position only. Cannot be done remotely.

    *Parking:
    • Free parking, Longwood Medical Center Area
    *Shifts Available:

    Tuesday - Saturday, 2:00pm- 11:00pm
    ORSunday - Thursday, 2:00pm -11:00pm


    OR
    Saturday - Monday, 1pm-11pm

    **Must be flexible to train first 2 weeks 10am-7pm,

    *Responsibilities Include:


    • Oversee incoming call queues
    • Assist call center agents on the team
    • Supervise 5-10 agents
    • Answering the mainline to hospitals and medical clinics and connecting the caller to the correct staff/department
    • Taking messages for medical practices when they are not able to answer their phone lines
    • Maintain productivity reports

    Requirements:

    • Must have supervisor/lead experience in a call center or medical office setting - minimum of 3 years
    • Must have call center experience - minimum of 3 years
    _Hire Partnership is an equal opportunity employer.

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    _


    _All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.

    _


    INDGEN

    Job Type:
    Full-time


    Pay:
    $ $28.00 per hour


    Benefits:

    • Health insurance

    Schedule:

    • 8 hour shift
    • Evening shift

    Experience:

    • Supervising: 3 years (Required)
    • Call center: 3 years (Required)

    Work Location:
    In person

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