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IT Support Associate III - Ithaca, United States - Cornell University
Description
IT Support Associate IIIAPPLY
IT Support Associate III (Onsite)
No Visa Sponsorship is available for this position.
About the COECIS Tech Information Technology Service Group
The COECIS Tech Information Technology Service Group (ITSG) provides administrative, faculty, and research IT support to the College of Engineering, Computing and Information Science, and Cornell Tech.
Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security and Web support.
The Opportunity
The IT Support Associate III is expected to deliver a high level of IT support across the COECIS Tech faculty and staff community.
The IT Support Associate III who specializes in both advanced support topics such as computer connected lab equipment (data acquisition, robots, experiments) and specialized research computers with advanced GPU usage for machine learning, artificial intelligence, block chain and engineering centric end user support.
This position will deliver a high level of IT support (asset management, desktop engineering, audio visual, and level 2 & 3 support), provide consultation and advise on particularly complicated issues, partner with academics and students to provide IT solutions that enable research, and provide technical leadership within the team.
The team member will work with and understand the needs of the clients, which include faculty, students, and staff, in order for the communities to achieve their mission.
What We NeedRequired Qualifications:
Bachelor's degree and two (2) to four (4) years relevant experience or equivalent combination of education and experience.
A minimum of three (3) years' support experience in a desktop support role.
Basic knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune enterprise device management solutions.
Linux knowledge:
Ability to run basic commands, manage user accounts, install packages, run updates, troubleshoot issues, view logs and remotely manage systems using SSH.
Familiarity with Microsoft Exchange, Active Directory and Group Policy management.Strong ability to use multiple documentation and communication methodologies in supporting both internal and external workflows.
Ability to work with internal and campus level teams to accomplish projects and tasks.
A willingness to evolve current IT workflows and make appropriate suggestions for improvements.
Ability to organize numerous tasks and projects effectively.
Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays.
University Related Requirements:
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Experience incorporating the perspectives of multiple communities, including communities of color.
Experience working with diversity, equity, inclusion, and wellbeing programs.
Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
A cover letter and resume are required for further consideration for this position.
Relocation Assistance may be available for this position.
No Visa Sponsorship is available for this position.
If you have all those things, great We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
Bachelor's degree and three (3) to five (5) years relevant experience or equivalent combination
Experience with MEMCM, JAMF and InTune endpoint management systems.
Experience with Linux System administration.
Experience with technology support in higher education.
What We Offer
Rewards and Benefits
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.
We invite you to follow this link to get more information about our benefits:.
Follow this link to learn more about the Total Rewards of Working at Cornell:
.
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr.
Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.
Familiarize yourself with Cornell's as well as the university's .University Job Title:
IT Support Assoc III
Job Family:
Information Technology
Level:
F
Pay Rate Type:
Salary
Pay Range:
$67, $78,778.00
Remote Option Availability:
Fully Onsite
Company:
Contact Name:
Maria Avila
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile.
The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell's non-union staff job titles and pay ranges, see .
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to using your Net ID and password.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.
You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page.
For more detailed instructions on how to apply to a job at Cornell, visit on the HR website.Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice , or email at.
You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing .
Notice to Applicants:
Please read the required Notice to Applicants statement by .
This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage.
We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work.
Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Minimum Salary:
Maximum Salary:
Salary Unit:
Yearly
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