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  • Member Team Lead - Alton - Sam's Club

    Sam's Club
    Sam's Club Alton

    1 month ago

    Sam's Club background
    Description

    Position Summary

    This position assists management in supervising associates, assigning duties, and providing direction on member service approaches. The role involves communicating goals and feedback, training associates, and ensuring compliance with company policies.

    Key Responsibilities

    • Assist management in supervising associates, assigning duties, and providing direction on member service approaches.
    • Communicate goals and feedback to associates, train them on processes and procedures, and ensure compliance with company policies.
    • Provide information on membership types, programs, and benefits to current and prospective members.
    • Process memberships, upgrades, and credit accounts, and promote the value of Sam's Club products and services.
    • Ensure member service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
    • Oversee assigned area of responsibility, handling claims and returns, zoning the area, and arranging merchandise.

    Benefits

    • Competitive pay, performance-based bonus awards, and great benefits for a happier mind, body, and wallet.
    • Health benefits, financial benefits, paid time off benefits, and other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

    Requirements

    • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
    • Must be 18 years of age or older.

    Preferred Qualifications

    • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

    Location

    5 Illini Dr, Glen Carbon, IL 62034-0000, United States of America


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