- Technical lead for large enterprise (3,000) Tier III voice and video services working in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues.
- Tracks and monitors the Unified Collaboration environment of phones and video teleconference end-point devices for performance of the system and provides proactive resolution to problem or outages.
- Provides troubleshooting procedures and documentation of major system events impacting services.
- Contributes significantly in the development, review and presentation of best practices and support services to maintain system services.
- Plans and manages all Voice and Video system patch, upgrades or service updates impacting ongoing operations.
- Provides timely response to all system vulnerability updates with clear implementation plans and schedules.
- Maintains daily system status reporting and ticket resolution of high visibility issues.
- Works with network engineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies.
- Maintains and administers systems including but not limited to Cisco CUCM, Unity Connection, Jabber, CIPC,
- The successful candidate will be responsible for providing and managing Tier III level resolution and customer support to all VoIP issues across the enterprise.
- The candidate will also be responsible to provide outage documentation utilizing customer provided Incident Tracking software (ServiceNow).
- Tools utilized will include CUCM, Cisco Unity, and other tools as necessary.
- On Site Quantico VA - Flexible Schedule 3 days on site w/2 days telework.
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Senior Cisco Unified Communications Engineer - Quantico, United States - SAIC
Description
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA).
The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Cisco Unified Communications Engineer to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program.This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
To be successful in this role, you'll need to be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Required Qualifications
We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets.
BA/BS
Fourteen (14) or more years of related experience. An additional four (4) years of experience may be considered in lieu of a degree.
Must have an active Secret clearance.
Must possess telecommunications technical experience installing, administering and upgrading Cisco Unified Communications Manager (CallManager, IM & Presence services), Cisco Telepresence, Cisco Prime Collaboration, Cisco Unity Connection (Jabber), and Unified Contact Center Express.
Demonstrated ability to convey system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures.
Proven hands-on technical experience conducting troubleshooting to solve installation and break/fix issues associated with Voice and/or Video over IP products and integrating these components within heterogeneous network environments and multiple voice gateways.
Must have experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.x/15.x command syntax, troubleshooting end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.
SIP and H.323.
Audio conference bridge systems and gateways.
Voice circuits such as SIP trunks, PRI's, ISDN BRI's, etc.
VoIP:
Eight (8) years.
CompTIA Security+.
CCNP Collaboration.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets.
Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training.
We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
