interviewer/collector.7011700 - Dallas, United States - Dallas County

Description

Brief Description

Interviews respondents for collection and establishment of payment plans, performs collection efforts on delinquent accounts and monitors compliance on cases assigned.

Detailed DescriptionInterviews respondents seeking extensions or modifications for payments of fines, court costs or other financial obligations. May establish payment plans based on financial ability. Responds to daily inquiries regarding payment processes, account balances, extensions, and assists in resolving discrepancies.

Generates billing letters, notices of payments due and notices of contempt, prepares uncollectibles for transfer to collection agencies, prepares credit bureau reporting actions, maintains related records and files, and compiles and prepares statistical reports.

Monitor accounts for compliance and delinquency, contacts delinquent account holders for collection efforts andor recommends court action, as necessary. May train, supervise and evaluate clerical support staff. Interacts with attorneys, district attorneys, judges and the public in receiving and processing accounts. Performs other duties as assigned.

Job RequirementsEducation and experience equivalent to an Associate degree from an accredited college or university in a job related field of study.

One (1) year of work related experience. Skilled in the use of standard software applications.

Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public.

Previous experience in financial underwriting, credit and collections or related activity preferred. Ability to analyze and evaluate financial information. Standard office environment. May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs., unassisted.