Patient Care Coordinator - Wellesley - Colony Care

    Colony Care
    Colony Care Wellesley

    12 hours ago

    Healthcare
    Description

    We are a growing behavioral health organization expanding across Massachusetts, and we're hiring a Patient Care Coordinator to join our centralized care coordination and intake team.

    This role is designed for a motivated, professional individual who is looking to build a meaningful career in healthcare operations, care coordination, or behavioral health administration. You do not need prior healthcare experience — we provide comprehensive training — but you should be reliable, organized, and eager to grow within a fast-moving organization.

    Patient Care Coordinators are the front line of access to care. You will play a key role in ensuring patients are connected to the right services quickly, professionally, and compassionately.

    This is a performance-driven environment best suited for someone who takes ownership of their work and thrives when busy.

    What You'll Do

    • Serve as the first point of contact for individuals seeking behavioral health services
    • Manage a high volume of inbound calls (average ~75/day), emails, and scheduling requests
    • Schedule appointments and match patients with clinicians based on availability, specialty, and patient needs
    • Accurately collect and enter patient information, including insurance and referral details
    • Support a network of 350+ clinicians across multiple states
    • Track cancellations, no-shows, and pending appointments, and follow up as needed
    • Communicate clearly and professionally with patients, clinicians, and internal teams
    • Use internal systems (CRM, EMR — training provided) and Microsoft Office tools
    • Collaborate with leadership and peers to resolve issues and improve workflows

    Who Will Be Successful in This Role

    • Professionals who are dependable, organized, and detail-oriented
    • Individuals who communicate confidently and are comfortable speaking on the phone throughout the day
    • People who enjoy problem-solving and balancing multiple priorities
    • Candidates who take initiative, adapt quickly, and are motivated by growth and responsibility
    • Team players who value accountability and follow-through

    Qualifications

    • Strong verbal and written communication skills
    • Ability to multitask effectively in a fast-paced environment
    • High attention to detail and strong organizational skills
    • Customer service, scheduling, call center, or administrative experience preferred but not required
    • Bachelor's degree preferred but not required
    • Bilingual (Portuguese/English) is a plus
    • Must reside in Massachusetts

    Career Path & Growth Opportunities

    This role is often a launch point into broader opportunities within our organization. We actively promote from within and value individuals who demonstrate reliability, leadership potential, and a commitment to learning.

    Compensation & Schedule

    • Salary: $40,000 – $41,600 annually
    • Schedule: 40 hours per week, Monday–Friday
    • Work Model: Hybrid, 25% travel to local offices as needed.

    Benefits

    • Paid vacation, sick time, and federal holidays
    • Medical, dental, and vision insurance
    • Paid family leave options
    • 401(k)
    • Employer-sponsored life insurance
    • Annual tuition reimbursement opportunities

    Our Commitment

    We are proud to be an equal opportunity employer and welcome candidates from all backgrounds.

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