- Report to work for scheduled shifts, on time and in uniform, including nametag, and at all times comply with company policies and procedures.
- Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality guest service.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees
- Inspect all areas that have been cleaned by housekeepers and ensure quality standards are met or exceeded.
- Provide feedback and coaching to housekeepers based on results of inspection, to ensure quality standards are consistently met.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas as assigned in a timely manner so that health and company quality standards are met.
- Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines as directed.
- Dust and polish furniture and equipment according to company standards
- Keep storage areas and carts well-stocked, clean, and tidy.
- Polish silver accessories and metalwork such as fixtures and fittings.
- Remove debris from driveways, garages, and swimming pool areas.
- Replace light bulbs as needed and directed.
- Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
- Deliver ironing boards, baby cribs, and rollaway beds to Guests' rooms as directed.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Observe precautions required to protect hotel and Guest property, and report damage, theft, and found articles to the Housekeeping Manager according to company policy.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Ensure key control policies are followed according to company standards.
- Abide by the regulations of the material safety data sheets when using chemicals.
- Display a consistent team oriented demeanor at all times by maintaining clear channels of communications open with managers, fellow team members and guests in compliance with Company policies.
- Follow all methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.
- Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality assurance expectations and standards.
- Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
- Ensure that staff reports to work as scheduled. Document any tardies and absences. Coordinate breaks for Team Members.
- Inspect grooming and attire of staff; rectify any deficiencies
General Job Responsibilities and DutiesTo perform the job successfully, an individual should demonstrate the following Silverton Values:
- Character – Always do the right thing and treat everyone with dignity and respect.
- Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
- Excellence- Challenge acceptable and be exceptional.
- Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
- Courage – Champion today for a better tomorrow.
Skills, Education & Other Requirements
- Must be able to move continuously for an 8-10 hour shift on a hard surface.
- Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person.
- Must be able to ascend up to 6 feet in height on a step ladder.
- Must be able to position one's self appropriately in order to efficiently make beds, carry trash, vacuum, dust, assist guests with luggage, and set up meeting rooms.
Required Work Cards- Identification that establishes identity
- Identification that establishes the right to work in the United States
Source: Hospitality Online - Character – Always do the right thing and treat everyone with dignity and respect.
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Principle Responsibilities and Duties
