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Specialist - Hibbing, United States - Lowe's
Description
About Lowe'sLowe's Companies, Inc
(NYSE:
LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in theU.S.With total fiscal year 2022 sales of over$97 billion, approximately$92 billionof sales were generated in theU.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates.
Based inMooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
About Lowe's India:
At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's.
About Team:
The Team is responsible for assisting the stores and providing accurate accounting resolutions to store queries.
Ensuring the financials are updated correctly so that there is no negative impact to the company by posting JE's in a timely manner.
We also work on periodic reporting and recons for Daily Summary, Gift Card and Omni Channel Accounting.Job Summary:
Handling of escalations related to Payment Services. Working on end to end Omni Channel accounting. Addressing any discrepancies related to omni channel system failures from stores perspective and online orders. Following up and recovering of money from customers due to issues related to system failures. As well as, refunding money to customers due to similar issues related to system failures.
Roles & Responsibilities:
Resolving escalations coming from stores related to Payment Services Accounting
Researching and journaling Omni Channel and FITS failures (Finance & Inventory Transaction Services)
Daily Coverage of FRC hotline for escalated requests for Omni Channel issues
Apply principles to accurately record financial transactions and maintain appropriate supporting documentation.
Work effectively and efficiently with team members and be able to strike a balance between multiple process.
Drives customer satisfaction by ensuring activities are performed as per TAT (Turnaround time) with 100% quality.
Provide ad hoc reporting as requested.
Work efficiently with cross functional teams in accounting for issue resolution.
Work on extracting, cleansing, converting and presenting data according to requirements.
Be a team player, by stepping into business problems which may not be associated with the main business to which you may be aligned to
Updating of DTP's (Desktop Procedures) on quarterly basis
Ensure 100% accuracy and 100% timely deliverables.
Initiate Process Simplifications and Automations to improve overall efficiency and productivity.
Work with the onshore team to develop world class accounting solutions to assist the business and the company.
Work on projects on an ad hoc basis and provide analysis.
Years of Experience:
Education Qualification & Certifications (optional)
Required Minimum Qualifications :
Commerce Graduate and above
Primary Skills (must have)
Demonstrated understanding of US GAAP concepts and financial controls (to apply this knowledge to the design and execution of activities within the respective area)
Advanced skills in MS office programs (Excel, Word, Access)
Strong understanding of accounting systems
Demonstrated experience working cross-functionally.
Ability to effectively communicate in English (oral and written)
Secondary Skills (desired)
Experience with accounting software and online platforms:
Trintech, BPCS, PeopleSoft, Mainframe/Bluezone, MS Access Database etc.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
