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Front Desk Associate - Fort Myers, United States - Lafrance Hospitality
Description
Lafrance Hospitality | Full time
**Front Desk Associate / Receptionist Hilton Garden Inn**
Fort Myers, United States | Posted on 02/21/2022
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Location Name Hilton Garden Inn - Fort Myers, FL Work Experience 1-3 years **Job Description**
The Hilton Garden Inn, a Lafrance Hospitality property, is currently looking for a self-motivated, guest-focused candidate to fill the position of **Front Desk** **Associate**. The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time. As Front Desk Associate the employee is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service. **This position typically works shifts that vary between the morning shift (7am-3pm) and the evening shift (3pm-11pm)**
Monday-Friday, Nights, Weekends and Holidays are required.
**DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:
*Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
*Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
*Answer the telephone in a professional manner.
*Follow set procedures on posting charges and settling guest accounts.
*Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guest's satisfaction.
*Be knowledgeable of all emergency procedures and Hotel policies.
*Handle all checks and cash according to Hotel policies and procedures.
*Practice punctuality and timeliness when it comes to scheduled shifts and hotel-related functions.
*Adhere to dress code and grooming policies.
*Actively solicit guest feedback.
Equal Employment Opportunity
Required experience:
Previous Hilton hotel experience preferred but not required
**FULL TIME Benefit Package Offered- Health, Dental, PTO, 401K**
**Travel Benefits Offered**
**Front Desk, Hotel Front Desk, Customer Service, Hotel Front Desk Associate, Front Desk Agent**
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**Job Description**
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