- Assist in the planning, design, and documentation of the compute, network, and storage environment
- Oversee the installation, configuration, and maintenance of hardware and software, fault diagnosis, and restoration after faults.
- Establish and maintain professional relationships with partnering network managers and system administrators, customers, and professional colleagues both internal and external to the Agency.
- Troubleshooting networks (including network storage systems), computers, and peripheral devices to isolate causes of failures or problems
- Expertise with network communications and network security
- Serving as the primary contact for network and system performance, availability, and security
- Managing, monitoring, and controlling networks (to include security, fault management, configuration, performance, and accounting of computer systems, processes, and networks)
- Coordinating and directing recovery and restoration activities for IT services
- Consulting, tasking, and coordinating with external organizations to resolve network, system, server, or other problems
- Monitoring and maintaining integrity of data, reports, and interfaces in Information Technology (IT) systems
- Providing timely and accurate responses to requests for assistance, information, products, or services
- Working in a help desk environment.
Network and Helpdesk Manager - Maryland, United States - National Security Agency (NSA)
Description
The Network Manager will play a unique role in enabling NSA to effectively execute its mission, supplying customers with advanced computing resources, and global networking.
The Network Manager assists in the planning, designing, managing the configuration, identifying network faults, restoring service after faults occur, and the performance and security of operational networks.
The Network Manager will play a unique role in enabling NSA to effectively execute its mission, supplying customers with advanced computing resources, and global networking.
The Network Manager assists in the planning, designing, managing the configuration, identifying network faults, restoring service after faults occur, and the performance and security of operational networks.
The NSA is seeking highly competent Network Managers to oversee the design and maintenance of its network of specialized hardware, which includes high-performance computers (HPCs) and Graphics Processing Unit (GPU) servers.
The selectee will be expected to provide a high level of service to a demanding workforce with specialized hardware and software needs (to potentially include large network storage hardware and networking infrastructure).
Collaborate with team members and help prioritize requests from researchers and mission organizationsDoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.you may be asked to submit documents verifying your eligibility.
Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions.
A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications.
**Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from .For job vacancies that include stated testing requirements, also include the following:
@NSA is also committed to the promotion of diversity within its workforce. All applicants and employees are subject to random drug testing in accordance with Executive Order Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information
Pay:
Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.
Salary Range:
$85,052 - $187,662 (Entry/Developmental, Full Performance, Senior)
On the job training, internal NSA courses, and external training will be made available based on the need and experience of the selectee.
Benefits:
NSA offers excellent benefits to include relocation assistance, flexible work schedules, generous leave programs, paid personal fitness time, training and continuing education classes, health and life insurance, Federal Thrift Savings Plan (TSP), and a Federal retirement plan.
Work Schedule:
This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. flexible).
The ideal candidate will be comfortable working with network switches and firewalls, HPC and GPU systems, and customization of hardware and/or software components; recommending and scheduling security-related patches and ensuring compliance, at all times, with NSA's IT security, compliance, and oversight requirements; alerting system owners and Information Systems Security Officers to any security incidents or violations; and, examining network vulnerabilities and determining actions to mitigate them.
Holding any network and security certifications is desired (i.e. Linux, CompTIA, CISSP, CCIE, CCDE, etc.).
Knowledge of computer operating systems, hardware, software, server and desktop visualization (to include HPC, GPU, Linux, and Windows)