Solutions Engineer - San Francisco, United States - EXPLO
Description
We're hiring a solutions engineer to join our team to partner closely with our sales and product teams to ensure that our customer have the technical support needed and engagements are expanding.
You will be our main point of contact for customers, supporting our sales team to close deals, through implementation and expansion of the Explo product.
This role requires you to be technical and have a deep understanding of our product, while working directly with customers.
Not only will you work closely with our sales team, but also play a key role as the voice of the customer to our product team and help drive our product roadmap.
Demo Explo and answer technical questions about how to make the best use of the product
Identify blockers for a potential customer to adopt Explo early in the sales process, and overcome them
Understand customer needs and proactively work with them to set up their data infrastructure, data model, and optimize performance
Own the entire post-sale customer journey and spend the majority of your time interacting with customers and ensuring their success using Explo
Be the voice of our customers and represent their needs to the rest of the organization
Dive into our product and solve any technical issues or bring in the correct support from our product team
Serve as the primary, ongoing technical point of contact for our users
Help clients implement Explo and own relationships to ensure they are getting the most value out of our product
Work closely with our product team to synthesize themes across customer needs to understand product improvements
What we value:
Strong engineering background, preferred in fields like computer science
Strong written and verbal communication skills
Previous experience in a customer-facing role is a plus
Ability to take on open-ended problems in unstructured environments
Strong knowledge of SQL, Javascript, and APIs
Ability to think on your feet and solve problems during live-calls with technical customers
Benefits + Perks:
Unlimited PTO
Monthly lunch stipend
One Medical membership
401k
Comprehensive health, vision and dental insurance
Competitive compensation range from $120k to $170k
About Explo:
Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a full-fledged analytics team. We're a well funded, early stage start up, that's rapidly growing with no signs of slowing down. We're looking for growth minded people who are interested in an opportunity with real ownership in an all-star team.
If this role doesn't sound like the right fit, let's chat We have multiple openings across departments and are always on the hunt for great talent.
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