Program Manager - Quincy, United States - Fortcom Health Services
Description
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Position: Program Manager
Department: Adult Foster Care
Reports To: Program Director
Qualifications:
The Program Manager must have minimum of a Bachelor Degree
A Masters degree strongly preferred
3+ years of relevant experience preferably in a professional services environment
Must have a drivers license and willing to drive to Members/Caregivers residency
DUTIES:
Direct the coordination of patient care, under the supervision of the Program Director.
RESPONSIBILITIES:
Coordinate patient care, among disciplines.
Confer, with Clinical Manager on problems and complaints.
Liaison between coordinating team and nursing office.
Perform all coordinating duties, when necessary.
Review, and direct, case management notes, document, change in service, telephone complaints, etc.
Supervise the completion of intake forms, and their appropriate routing, for admission approval.
Supervise the scheduling of appropriately RN/ case managers to fill the case, the input of the scheduling information on the computer, and continue to supervise the coordination of scheduling.
Supervise the scheduling of replacement workers, as needed, and the input of the scheduling information.
Communicate with patients/families on service-related issues.
Take telephone referral information.
Handle matters related to staff and the patient(s) they serve.
Supervise the maintenance of case management notes, related to personal problems and/ other situations that arise with staff, including those relating to patient care.
Communicate, on a routine basis, with contract agencies, to maintain smooth relations and to obtain needed information.
Advise the Clinical Manager of all new cases to be filled and supervise the review of cases, on a weekly basis.
Oversee the documentation, and reporting, of changes in patient status, in service requirements, employee staff assignment, and in particular, any unsatisfactory performance.
Supervise field staff, regarding punctuality, reliability, assignments, and related matters.
Discipline field staff to include making recommendations for termination; this includes counseling and making recommendations regarding suggested discipline, or corrective action, where performance problems exist.
Negotiate fees, based on difficult to serve or acuity level, of patients.
Market Agency services, to include telemarketing.
Performance of other duties, as assigned and required.
Salary: Negotiable
Benefits: 100% Company-Paid Medical and Dental Insurance plus 401k Retirement Plan.