IT Help Desk - Louisville, KY

Only for registered members Louisville, KY, United States

1 month ago

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JOB TITLE: IT Help Desk

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Responsibilities

  • Provide Level 1 technical and operational support for inbound events such as calls, incidents, chats, and alerts
  • Resolve approximately 70% of events on first contact while delivering exceptional customer service to over 4,000 stores
  • Accurately log interactions within the company's incident management system

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