- Candidate resume must be up to date, be clear/concise and clean - Need Month and Year for each position on Resume
- Right to Represent must be attached
- Job Hopping, no more than 3 jobs within year
- Employment Gaps without significant reason
- Short Term Employment
- Lack of Information
- Spelling errors
- What soft skill requirements do you have (team fit and personality requirements)?
- What soft skill requirements do you have (team fit and personality requirements)?
- Are there any specific companies/industries you'd like to see in the candidate's experience?
Customer Account Specialist I - Richmond, United States - Axelon
Description
Customer Account Specialist IRichmond, VA
12 Month Contract
Pay: 19.50/hr, W 2
Candidates must be ready to start on day 1, if they do not arrive on day 1, they will be removed from the cohort.
Please note no vacation will be taken within the first 90 days due to training schedule
Please include pre-screening questions at top of resume:
Describe a time when you were faced with a new task where you had little to no experience. How did you handle the situation and what was the outcome?
Describe your communication style when faced with difficulties (i.e. tech issues, late arrivals, etc).
Describe a time when you found difficult to understand a customer and how did you approach that interaction?
Submittal Requirements:
MUST be only local or drive in candidates - this position will be a hybrid environment, this is not a 100% remote position.
Work Hours:
The primary hours while in training are 8:00am to 5:00pm.
Once they are trained to take "lights out" calls those hours could vary depending on the needs of the business.
Most likely the schedule can be anywhere from - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.Top 3 Required Skills
1)
Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus.
Nice to Have Skills:
o Bi-lingual is wonderful, but not required.
Top 3 Required Skills
1)
Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus.
Nice to Have Skills:
o Bi-lingual is wonderful, but not required.
High Level Project Overview:
o Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.
Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Energy's Customer Account Management team for years to come.
Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Preferred Years of Experience:
o Minimum 2+ years of experience in a inbound call center environment
o It would be a plus to also have experience with utilities
Education:
o HS/GED Required
o Associate degree prefer, not required