Meals on Wheels Food Service Professional/ Cafe Manager - New Britain, Connecticut, , United States

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value · Copy and paste the link to watch our video to learn more about our Meals on Wheels positions: · Location: Torrington, CT - Senior Center Cafe · Schedule: On Call · Are you passionate about en ...

Job description

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value

Copy and paste the link to watch our video to learn more about our Meals on Wheels positions:

• Location: Torrington, CT - Senior Center Cafe
• Schedule: On Call

Are you passionate about ensuring a top-notch dining experience? RW Solutions is seeking an enthusiastic and dedicated Café Manager to join our dynamic team As a Café Manager, you will play a pivotal role in ensuring the smooth operation of the café, while promoting food safety, health standards, and a welcoming environment for all guests.

• Oversee the café's daily operations to ensure smooth and efficient service during open hours.
• Supervise volunteers to make sure they follow all policies and procedures.
• Train volunteers as needed on food safety, customer service, and specific job tasks.
• Regularly check food temperatures and sanitation practices to meet health regulations.
• Lead and support meal service, making sure meals are served promptly, seniors' dietary needs are met, and guests are satisfied.
• Create a positive team environment by setting a strong example in customer service, food quality, and teamwork.
• Welcome guests warmly, respond to concerns, and maintain a friendly atmosphere.
• Monitor guest feedback and handle complaints or suggestions to improve the dining experience.
• Organize reservations and pre-ordered meals, ensuring accuracy and timely preparation.
• Track food supplies, place orders when needed, and ensure proper storage and rotation.
• Assist with café setup, meal preparation, and dishwashing after meals.
• Keep detailed records of food inventory, donations, and any incidents or accidents.
• Record and acknowledge meal donations, sending thank-you notes or follow-ups promptly.
• Address any workplace issues or conflicts to maintain a positive and respectful work environment.

What You'll Need: 

• Must have a valid driver's license.
• Minimum of 1-3 years in food service position, with hands-on experience in both front-of-house and back-of-house operations or equivalent experience in a similar role.
• Basic proficiency with scheduling software, inventory systems, and email.
• Strong understanding of food safety and sanitation practices, ensuring the highest standards for meal preparation and service.
• Awareness of common dietary restrictions (e.g., low sodium, diabetic-friendly, soft foods).
• Knowledge of stock rotation, ordering procedures, and cost control.
• Ability to maintain logs for food inventory, donations, and incidents.

Bonus If You Have These Skills:

• Understanding of local health codes, safe food handling, and HACCP principles.
• Familiarity with training, supervising, and motivating volunteers.
• Clear, compassionate communication with seniors, staff, and volunteers.
• Ability to respond to changing needs, dietary requests, or unexpected challenges.

Why You'll Love This Job

• You'll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement—grow your career with us

Take a glimpse into why CW might be the right place for you:

Physical & Environmental Demands: 

• The manager must be able to stand and walk for extended periods during meal preparation and service.
• The role requires lifting and carrying items such as food supplies, boxes, and kitchen equipment weighing up to 25 pounds.
• The manager must be able to bend, stoop, and reach to access storage areas and assist with cleaning tasks.
• The position involves repetitive motions such as chopping, stirring, and dishwashing.
• The manager must have the physical stamina to work in a fast-paced environment, especially during peak meal times.
• The ability to respond quickly and effectively in emergency situations, such as falls or medical incidents, is essential.
• The manager will work in a kitchen environment with exposure to heat, steam, and cooking odors.
• The manager may be exposed to cleaning chemicals and must follow safety procedures when using them.
• The position requires maintaining a calm and professional demeanor in a potentially noisy or busy setting.
• The work environment may include interactions with individuals who have mobility challenges, cognitive impairments, or special dietary requirements.
• Reasonable accommodations can be provided.

You don't need any experience to join us — just a good attitude and a willingness to learn APPLY today

Company Overview: RW Solutions, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We're proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all. 

Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits.  Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations). 

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• Notification of Employee Rights Under Federal Labor Laws posters:
• CW's Self - Disclosure Form:
• Please E-mail:  to submit a request for accommodation with the application process.