Training & Development Manager - Springdale, AR, US

Community Clinic is a patient-directed Community Health Center, which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation where ...

Job description

Community Clinic is a patient-directed Community Health Center, which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately.  We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role.  We care.  You belong. 

Job Summary

Community Clinic is seeking a Training and Development Manager to join our Springdale Admin team in Springdale, Arkansas. The Training and Development Manager leads the design, implementation, and evaluation of organization-wide learning and professional development initiatives. This role ensures employees are equipped with the knowledge, technical skills, and competencies necessary to perform effectively in a Federally Qualified Health Center (FQHC) environment. The Manager oversees the Learning Management System (Compliatric), delivers in-person and virtual training programs, develops new instructional materials, and collaborates with leadership to align training with regulatory requirements, quality improvement initiatives, and operational priorities. This role promotes a culture of continuous learning and supports workforce development across clinical and administrative departments. The schedule for this position will be Monday–Friday 8:00 AM - 5:00 PM.

Responsibilities

• Develop and implement a comprehensive training and development strategy aligned with organizational goals and regulatory requirements.
• Design, develop, and update curriculum, training materials, job aids, and e-learning modules using adult learning principles.
• Deliver engaging in-person and virtual training sessions, including:
  • New Employee Orientation
  • Leadership development programs
  • HIPAA/HITECH training
  • OSHA and workplace safety training
  • EMR and technical systems training
  • Compliance-related education
  • Specialized training as requested by leadership
• Serve as system administrator for the Learning Management System (Salesforce), including course creation, user management, compliance tracking, and reporting.
• Monitor mandatory training completion and ensure regulatory compliance with HRSA, PCMH, OSHA, CMS, and HIPAA standards.
• Generate and distribute training reports for leadership, audits, and grant requirements.
• Partner with Quality and Compliance teams to develop targeted training interventions based on audit findings and performance metrics.
• Collaborate with Operations and Clinical teams to develop training interventions as needed to support changes and to support organizational priorities.
• Analyze workflows and operational data to identify skill gaps and recommend process improvements supported by training solutions.
• Support leadership development and employee career-growth initiatives.
• Assist supervisors with competency development and performance improvement planning when skill gaps are identified.
• Ensure that all training practices uphold ethical standards, patient confidentiality, and non-discriminatory treatment.
• Support grant-related training documentation and reporting requirements.
• Perform other duties related to training, education, and workforce development, as assigned.

Skills

• Demonstrated ability to design curriculum and apply adult learning theory.
• Ability to develop learning content using video, audio, and digital tools (Adobe Premier preferred)
• Strong facilitation skills in both classroom and virtual environments.
• Proficiency in Learning Management System administration (Salesforce preferred).
• Strong understanding of Federally Qualified Health Center (FQHC) requirements and healthcare regulatory standards.
• Ability to analyze training effectiveness data and generate meaningful reports.
• Strong project management and organizational skills and able to manage multiple initiatives simultaneously.
• Strong interpersonal skills and ability to work effectively with individuals from diverse backgrounds.

Required Qualifications

• Bachelor's Degree in Organizational Development, Education, Public Health, or related field (or equivalent experience).
• 2+ years of experience in training, education, organizational development, or healthcare workforce development.
• Experience delivering training in both in-person and virtual formats.
• Experience administering a Learning Management System.
• Proficiency in Microsoft Office applications and virtual meeting platforms.

Preferred Qualifications

• Experience in an FQHC or other healthcare environment.
• Certification in instructional design, ATD, SHRM, or related professional credential.
• Experience developing e-learning modules and blended learning programs.
• Experience using Salesforce or Compliatric Learning Management System
• Bilingual Spanish/English or Marshallese/English ability.

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community 
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck)
  • Paid Time Off and Holidays
  • Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM
40 Hours