- Enjoy the perks of joining a St
- Premium-provided training to help elevate your skills
- Room to grow with Premium - we love promoting from within
- Assist in creating a cutting-edge, high-tech, interactive Operations Support Center
- Set clear expectations to gain a better performance on first-call resolution
- Handle calls, chats, texts, and emails
- Assist callers with service order requests, job instructions, onboarding, email password resets, and Qtrax issues
- Receive photos and complete quality checks
- Forecast labor needs and report labor usage to the manager
- Engage with client services and operations to offer subject matter expert support for a single retailer/client area of focus
- Present a strong customer service environment and demeanor in all interactions
- Provide premium customer service, dependable Premium 360 knowledge, multi-tiered troubleshooting, and a clear path of resolution and/or escalation via calls, chats, texts, and emails from Premium employees and store associate managers:
- Collaborate weekly with our Client Services teams in effector to best align with photo review expectations in the field
- Troubleshooting for Volt, Premium 360, onboarding, and eLearning
- Assists new employees and peers with daily OSC operations
- Other duties as required
- Using our stellar problem-solving skills to offer creative solutions
- Leveraging your exceptional ability to multi-task
- Proving your expertise in the Microsoft Office Suite and similar programs
- High school diploma required; Associate's Degree preferred
- Must be able to type/keyboard at a minimum of 35 WPM
- Two years' call center experience required
- Exceptional customer service skills preferred
- Microsoft Office Suite experience preferred
- One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience
-
Team Lead de Landscaping
2 weeks ago
The Grounds Guys Ballwin, United StatesAquí está el trato: somos increíbles cuidando a nuestros clientes y brindando un servicio excepcional de cuidado del césped y paisajismo residencial y comercial. Pero eso solo sucede porque tenemos personas increíbles como tú en nuestro equipo. Si está listo para dar el siguiente ...
-
Team Lead
1 week ago
Tempur Sealy International St Louis, United StatesSummary:Tempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include op ...
-
LensCrafters - Team Lead
2 weeks ago
EssilorLuxottica Group St. Louis, United StatesRequisition ID: 847219 · Store #: LensCrafters · Position:Full-Time · Total Rewards: Benefits/Incentive Information · At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. · By joining our team, y ...
-
EOC Team Lead
2 weeks ago
Tierpoint St Louis, United StatesOverview: · The EOC Team Lead is responsible for both providing a quality customer experience to TierPoint clients and guiding our employees to provide those same clients an overwhelmingly positive support experience. The EOC Team lead must be proficient in internal processes an ...
-
EOC Team Lead
2 weeks ago
Tierpoint St Louis, United StatesOverview: · The EOC Team Lead · is responsible for · both · providing · a quality customer experience to TierPoint clients · and · guiding our · employees · to · provide · those same · clients · an overwhelmingly positive support experience. The EOC Team lead must be ...
-
Mover Team Lead
2 weeks ago
College Hunks Hauling Junk & Moving St Louis, United StatesAs a Mover for College Hunks Hauling Junk and College Hunks Moving, you are the first point of contact for clients on the job. · You will have the chance to educate clients about our exceptional services and the benefit of using us over the competition, ensuring 110% satisfactio ...
-
ACI Team Lead
1 week ago
Peoples Family of Corporations Saint Louis, United StatesJob Description · Job Description · Job Summary: This position is responsible for supervising and providing day-to-day services, to include the needs of consumers and meeting all program requirements established by the Department of Mental Health and/or other governing entities. ...
-
Team Lead/Charge Nurse
6 days ago
St. Louis Children's Hospital St. Louis, United States Part timeJob Description · Additional Information About the Role The Behavioral Assessment Response Team (BART) is a newly formed team at St. Louis Children's Hospital to assist in providing care for patients with complex behavioral health needs. The team floats throughout the hospital to ...
-
Driver/Mover/Team Lead
6 days ago
College HUNKS Hauling Junk & Moving St. Louis, United StatesHIRING IMMEDIATELY $200 Sign-On Bonus OPEN INTERVIEWS EVERY TUESDAY & THURSDAY FROM 3-5 PM NO APPLICATION NEEDED · Located at 1440 North Warson Road, St. Louis, MO 63132 · As a Driver/Mover for College Hunks Hauling Junk and College Hunks Moving , you are the first point of co ...
-
team lead
1 week ago
Randstad St Louis, United StatesAre you an experienced Team Lead with excellent mentoring skills? Want weekends off, benefits and weekly pay? Look no further Qualified applicants will have a minimum of 1+ years experience in a Team Lead position; leadership experience in a Call Center a plus If you are availabl ...
-
team lead
2 weeks ago
Randstad USA St Louis, United States TEMPORARY, Full timeAre you an experienced Team Lead with excellent mentoring skills? Want weekends off, benefits and weekly pay? Look no further Qualified applicants will have a minimum of 1+ years experience in a Team Lead position; leadership experience in a Call Center a plus If you are availabl ...
-
Team Lead Front End
4 weeks ago
Perficient St Louis, United StatesWe currently have a career opportunity for an · Lead Front End / VueJS Developer · to join our team for a · remote · position located anywhere in North America.Job Overview:As a · Lead Front End / VueJS Developer · you will participate in all aspects of the software develop ...
-
Operations Support Team Lead
4 weeks ago
Premium Retail Services Saint Louis, United Statesand Requirements · As an Operations Support Team lead you will motivate and manage a high-performing, fun-loving, cross-trained team of Operations Support Representatives. · What's in it for you? · * Enjoy the perks of joining a St. Louis Post Dispatch Top Workplace. · * Premium- ...
-
Front Office Team Lead
4 weeks ago
Peoples Family of Corporations Saint Louis, United StatesJob Description · Job DescriptionJob Description · Position Title: Front Office Team Lead · Department: Adult Outpatient · Report to: Department Manager · Position Summary: · The Front Office Team Lead often review the instructions or plans decided by managers and follow through ...
-
Team Lead, DevOps Engineer
2 weeks ago
Spire Energy Saint Louis, United StatesDate: Apr 27, 2024 · Location: Saint Louis, MO, US, 63101 Birmingham, AL, US, 35203 · Company: Spire Inc. · Company Overview · At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one t ...
-
Team Lead Corporate Accounting
22 hours ago
World Wide Technology St Louis, United StatesWhy WWT? · At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company ...
-
Team Lead/Charge Nurse
3 days ago
BJC St Louis, United States Part timeAdditional Information About the Role · Position Highlights Up to $5,000 Sign-on Bonus · Benefits Eligible · Part Time · 12 Hour Shifts - Days · Cardiac Care Experience · Barnes-Jewish Plaza Tower | Barnes-Jewish Hospital ) · Best Hospitals in America - US News Ranking - Ba ...
-
Loan Officer Team Lead
2 weeks ago
SummitHR Saint Louis, United StatesJob Description · Job DescriptionIndustry Experience: Minimum of 1 year of Loan Origination experience · Desired Degrees / Certifications: · We're a team of people on a journey together to make the most of life and become the best versions of ourselves. We're working for som ...
-
Team Lead Charge Med/Surg
3 days ago
BJC St Louis, United StatesAdditional Information About the Role3-12 hour shifts · M-F, No Weekends · Relocation available · Bonus eligible · Comprehensive benefits · The BJC RN Career Ladder differentiates BJC as the place for nurses to work in the greater St. Louis area. · This is a tool to empower ...
-
Warehouse Team Lead
3 weeks ago
Snap One St Louis, United StatesDescription · Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today's most popular brands, Snap One is the premier choice ...
Creative Operations Team Lead - Saint Louis, MO, United States - Premium Retail Services
Description
As an Operations Support Team lead you will motivate and manage a high-performing, fun-loving, cross-trained team of Operations Support RepresentativesWhat's in it for you?
, and
#WeArePremium