Implementations Operations Coordinator - Baltimore, United States - Alertus Technologies

Description

Company DescriptionWhen minutes matter, seconds count.

As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity.

Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base.

Job DescriptionThe person in this role will work directly with Alertus' Implementation Ops Manager and Client Services Operation Specialist.

They will act as a liaison between the Sales and Implementation departments to ensure smooth transitions and exceptional customer experience.

The objective of this position is to assist in the management of customer orders from inception to execution.

This role is a great opportunity for someone who is customer-centric, has exceptional attention to detail, and takes pride in their work supporting others.

Our ideal candidate is self-motivated with strong problem-solving and communication skills.


A Day in the Life:
Oversee the process of inspecting and categorizing customer orders within the CRMDirectly communicate with customer stakeholders in project planning meetingsManage the Implementations queue and assign Implementations Managers new customer accountsAct as a liaison for cross-functional teams to ensure that customer needs are being metAnalyze incoming sales order intake forms and other pre-sales documents to ensure the team receives not only timely but necessary information to perform their work and collaborates with Sales Directors on improvements when necessaryPerform the software build tasks within the Production EnvironmentOrganize and collect critical information and documentation required for successful order fulfillmentCreate and analyze reports in the CRMCreate workflows and process documentationPerform miscellaneous job-related duties as assigned

Required Skills:
Strong verbal and written communication skillsProficient in basic computer skillsAttention to detailStrong organizational skills and ability to multitaskAbility to drive projects to completionDemonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathyAbility to collaborate across departmentsAbility to work under minimal direction and take the initiative on new tasksFlexibility

Desired Skills:
Knowledge of SalesforceEducation and Experience:Bachelor's Degree

Alertus Career Advantages:

Competitive salaryBusiness casual environmentGenerous vacation planBeing part of a fast-paced and growing companyRewarding experience of bringing life-saving solutions to schools and organizations worldwideRegular company social and team-building eventsCircle of Excellence Rewards TripAll applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy).

Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion.

As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus.

We encourage everyone who can safely do so to vaccinate against COVID-19.All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP