Technical Support Engineer - Florida, United States - Linq Talent Solutions

Linq Talent Solutions Florida, United States

4 weeks ago

Description

Linq Talent Solutions is assisting ProTek IT Solutions in finding a talented Technical Support Engineer

ProTek IT Solutions is a well-established Managed Service Provider (MSP) that has been providing high-end IT consulting services to mid-sized companies since 2007. We pride ourselves on our customer-obsessedapproach , world-classquality and proactivesupport . With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services.

We have steadily grown every year since the company's inception, and we are looking to bring on several skilled Technical Support Engineers to help with our ever-expanding client base.

We take on projects from assisting existing IT staff in companies with more advanced needs to managing and taking full accountability for the IT needs and infrastructure in businesses that can't afford the full range of advanced IT staff and experience that we can offer.

About this role:

We're a highly trusted MSP with the capability of helping you to learn new technologies as well as grow and advance your career within our company

We service hundreds of businesses, all with varying needs - from help desk to server setups and management, networking, cloud solutions, etc.; you will need to be familiar with a wide range of technologies and hardware setups to be successful in this role.

This position works with a multitude of customers to ensure that their IT infrastructure is running optimally and makes recommendations for upgrades.

We offer competitive compensation based on skill and experience as well as opportunities for advancement and professional growth.

About you:

At this time we need someone who knows their stuff and are able to pick up basic work immediately to handle customer needs.

More advanced training and assistance is provided by our Senior Engineers as long as the core skills are in place.

IT is an ever-changing field - the ability to research and study new IT technologies rapidly is a must.

Ideally, we are looking for someone in Clearwater, Florida to work out of our office, but not required. Partial telecommuting and being fully remote is an option for the right candidate, but we expect to be training this person at least partially.

We need someone who:

Has worked at an MSP, with 3 or more years experience.
Can freehand IT troubleshoots and debugs without a script.
Is dedicated to providing world-class support to our customers.
Has 4+ years of experience in IT Support/Engineering Support.

Minimum requirements for applicants:

Experienced and proficient in setting up and maintaining Windows Server, Active Directory and Hyper-V.
Proficient at AD Group Policy setup.
Proficient with Public DNS configurations.
Experienced with setting up Hardware RAID configurations and troubleshooting them.
Highly skilled in network troubleshooting. Requires a strong grasp of Layer 1-7 networking.
Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc.
Able to fix computer/server hardware/software situations/infected computers.
Hardware experience – able to build computers and servers, replace components, etc.
Proficient with Office 365 and/or Google Apps for Business.
Has experience in setting up and troubleshooting business-grade firewalls, switches, routers, and APs.
Proficient with e-mail setup, POP, IMAP, Exchange, Outlook.
Very familiar with backup technologies for Windows Servers and workstations.
Familiarity with ConnectWise or similar MSP management software.
Comfortable with customer interaction. Able to calmly and patiently handle stressful customer IT situations and walk them through handlings, keep them updated on issues and outages, and follow through to ensure customers are happy and issues are fully resolved.

Additionally useful skills:

Linux server administration
WAN DRAAS Replication
AWS IT Administration
Azure IT Administration
Advanced Networking
Cisco/Sonicwall/Juniper
VOIP Phone System Setups
Mac specialist
VMware Setups

Still have questions? Feel free to send us an application, and Gabe will reach out so you can learn more

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