Technical Solutions Engineer - Des Moines, United States - Arista Networks Inc

Description

Technical Solutions Engineer - NetDevOps

Full-time

Arista Networks was founded to pioneer and deliver software-driven cloud networking solutions for large data center storage and computing environments.

Arista's award-winning platforms, ranging in Ethernet speeds from 10M to 400G bits per second, redefine scalability, agility and resilience.

Arista has shipped more than 10 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system.

Committed to open standards, Arista is a founding member of the 25/50GbE consortium. Arista Networks products are available worldwide directly and through partners.

At the core of Arista's platform is the Extensible Operating System (EOS), a ground-breaking network operating system with single-image consistency across hardware platforms, and modern core architecture enabling in-service upgrades and application extensibility.

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer -TSE (Cloudvision/CVaaS) at Arista Networks is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations.

Our TSEs work together to support all of Arista's products and the many network protocols and features focusing on Cloudvision Portal( CVP) and CVaaS.

TSE will work directly with both the customer and (when needed) the software and hardware development teams. The Cloudvision/ CVaaS Products TSE team also performs all their own recreates in a dedicated lab environment.

At Arista, we believe that giving our customers direct access to a high-level engineer streamlines the support process and leads to customer satisfaction.

Required Product Knowledge and Technical Skills
Post-sales support for Arista products focusing on Cloudvision Portal( CVP) and CVaaS.
Respond to customer product inquiries via telephone or email.
Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
Troubleshoot problems with hardware/software applications and recommend corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.

Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies.

Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Ansible, Python, etc.), UI/UX workflows, and overlay platforms (VMWare NSX, Cisco ACI, etc.).

General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).

Ansible
Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark are highly desired.
Programming/scripting (Python, Shell, Golang) highly desired
Familiarity with OpenConfig and monitoring tools (Prometheus, Grafana) will be an advantage.

Desired Skills:

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case.

A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role.

As we are continually releasing new features and products and thus a high aptitude for both learning and teaching are required.

Education:
Minimum education is a BS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Hours and place of work
Role based in Shannon with Hybrid work scheme in place.
The salary will be competitive and commensurate with the candidate's experience.
Pension contribution
Private medical insurance
Flexitime
Hybrid working arrangements
Profit sharing
Sick pay
On-site parking
Company events
Wellness program
Supplemental pay types
Performance bonus
All your information will be kept confidential according to EEO guidelines.

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