Spa Coordinator, Deep Blue Med Spa - Garden City - Plastic Surgical

    Plastic Surgical
    Plastic Surgical Garden City

    17 hours ago

    Description
    About us:
    New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation's most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.
    Required Experience:
    • Exceptional customer service skills
    • Superior interpersonal, written, and verbal communication skills
    • Professionalism, organizational, and problem-solving skills
    • Working knowledge of cosmetic procedures and spa services performed at Deep Blue Med Spa & NYPSG
    • Knowledge of or willingness to learn practice management and lead management software, including NexTech and My Med Leads, as well as Microsoft Office applications
    • Detail-oriented with the ability to prioritize and multitask effectively
    Key Responsibilities:
    • Manage all incoming web inquiries efficiently and maintain a minimum of 3–5 touchpoints per lead
    • Perform phone outreach for event invitations, RSVPs, promotions, and patient follow-up
    • Assist with incoming spa calls and serve at the front desk as needed
    • Represent the med spa at community and in-house events
    • Collaborate with Marketing and Med Spa Director for patient engagement and initiatives
    • Track, report, and reconcile lead management and revenue statistics.
    • Confirm spa and cosmetic consultations, pre-op appointments, and injectable patient schedules
    • Follow up with patients quoted for procedures via email and phone
    • Ensure new patient online registration, including patient histories and demographics, is completed prior to appointments
    • Maintain working knowledge of injectable products, current promotions, and the company website
    • Manage patient recalls, reward points, coupon redemptions, billing, and payments for spa visits
    • Keep a clean, organized, and well-stocked workstation
    • Refer patients to appropriate services, offer promotional materials or comp cards when applicable
    • Participate in all departmental meetings and scheduled training sessions
    • Monitor and respond to emails throughout the day
    • Review online patient appointments for accuracy and update in NexTech as needed
    • Conduct outreach to surgical patients for cosmetic bookings
    • Quote patients, review financial options, and collect fees as necessary
    • Serve as a liaison between patients, providers, and administrative teams
    • Travel to other Deep Blue Med Spa locations when required
    • Collaborate with physicians to track referrals and maintain monthly reporting
    Education Requirements: Bachelor's Degree Required
    Location: Garden City
    Compensation: $20.00-$24.00
    WHAT WE OFFER:
    • Comprehensive Health Benefits: Medical, Dental, and Vision Coverage.
    • Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance.
    • Paid Time Off: 19 PTO days per year, in addition to 8 paid holidays.
    • Retirement Benefits: 401(k) plan with a discretionary company match.
    • Cosmetic & Med Spa Perks: Employee discounts on services and products at Deep Blue Med Spa.
    • Additional discounts through PLUM and Work Advantage programs.
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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