Administrative Assistant/Medical Assistant - Pasadena, TX

Position Summary: · The Administrative Assistant (AA) will be responsible for · performing all functions necessary to maintain the efficient workflow of all · front desk receptionist duties.    · Essential Duties & · Responsibilities: · Greet all patients as they arrive in a frie ...

Job description

Position Summary:

The Administrative Assistant (AA) will be responsible for
performing all functions necessary to maintain the efficient workflow of all
front desk receptionist duties.   

Essential Duties &
Responsibilities:

• Greet all patients as they arrive in a friendly,
  courteous, and professional manner
• Demonstrate and maintain a working knowledge of
  customer service principles, and departmental expectations regarding customer
  service
• Document in the computer system all necessary
  demographic, insurance, and financial information
• Maintain patient charts; including creating new
  files, scanning files into the computer system, filing, shifting, and breaking
  down charts
• Responsible for photocopying records and
  documents for billing purposes
• Perform clerical duties, including mail delivery,
  faxing, copying, and scanning
• Responsible for answering, screening, and
  directing incoming phone calls
• Collect co-payments or other applicable
  financial payments
• Facilitate daily deposits and perform cash
  reconciliations
• Maintain daily financial log including
  documenting patient financial class, amount owed, amount collected, and
  scanning completion
• Maintain daily patient log including documenting
  chief complaint, time and date of entry, time and date of exit, services
  rendered, and discharge/transfer information
  • Document
  patient volumes for the previous day
• Maintain and compile reports and informational
  packets for distribution
• Perform any job related to the registration
  process
• Perform other duties as assigned

Safety/Infection Control:

• Demonstrate knowledge of and adhere to
  regulations and Emergency Center policies and procedures pertaining to safety,
  emergency preparedness, infection control, OSHA, fire safety and hazardous
  materials, Performance Improvement, and Customer Service
• Participate in performance improvement
  activities as necessary
• Maintain confidentiality of patient related
  issues and adhering to all HIPAA rules and regulations.
• Demonstrate effective interpersonal skills
• Treat all patients, visitors, and staff members
  fairly and with respect
• Utilize effective communication methods and
  skills
• Explain all procedures, treatments, and care
  while remaining aware of language barriers
• Able to perform care in non-judgmental manner
  and recognize discrepancies between patient and personal beliefs

Emergency Center Policy:

• Ensure personal appearance is business casual
  and professional at all times
• Responsible for wearing Emergency Center
  identification at all times
• Attend all Emergency Center required meetings
  and in-service education
• Remain flexible in staffing patterns and
  resolution of staffing conflicts; participates in temporary assignments
• Compliance with attendance standards
• Demonstrate flexibility when changes in
  assignments are necessary

Qualifications:

EDUCATION
& EXPERIENCE

• High school diploma or equivalent
• 1-3 years office experience in a health care
  setting preferred
• Previous customer service experience preferred
• Must be able to effectively communicate with
  customers both in person, and over the telephone
• Must have understanding of basic medical
  terminology

LANGUAGE/MATH/REASONING
ABILITY

• Ability to read and comprehend simple instructions,
  short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group
  situations to customers, clients, and other employees of the organization
• Ability to add and subtract two digit numbers
  and to multiply and divide with 10's and 100's.
• Ability to perform these
  operations using units of American money and weight measurement, volume, and
  distance
• Ability to apply common sense understanding to
  carry out instructions furnished in written, oral, or diagram form.
• Ability to
  deal with problems involving several concrete variables in standardized
  situations

COMPUTER
SKILLS

• Basic computer skills

CERTIFICATE/LICENSES

• None

Competencies:

• Professional
  Maturity: The ability to separate emotional feelings from the real issues
  at hand
• Responsibility:
  The ability to accept choices you have made and the results they have led
  to
• Communication:
  The ability to write and speak effectively; actively listens to others, and
  give feedback
• Flexibility:
  Demonstrate responsiveness and adaptability following change initiatives
• Intelligence:
  Understand information and apply new knowledge
• Energetic:
  Exhibits high levels of energy and enthusiasm
• Organized:
  Efficient in structuring tasks to be accomplished
• Computer
  Savvy: The ability to use technology efficiently and effectively
• Customer
  Service: The ability to enhance customer satisfaction
• Job
  Knowledge/Technical Knowledge: Knowledgeable of current role and technical
  systems, and the impact it has on the organization
• Integrity
  and Respect: Demonstrates upmost level of integrity
• Interpersonal
  Communication: Writes and speaks effectively based on the psychological,
  relational, situation, environmental and cultural dynamics within the situation
• Collaboration
  and Partnership: Encourages participation from team members
• Manages
  Change: Demonstrates flexibility with changing environments
• Problem
  Solving: Resolve issues in a timely manner
• Attention
  to Detail: Follows procedures to ensure entry of data
• Organization:
  Uses time efficiently by prioritizing and planning work activities
• Judgment:
  Ability to make independent decisions
• Teamwork:
  Works with others to accomplish objectives and shows support for decisions
• Quality: Sets
  high standards to ensure quality in work performed
• Accountability:
  Takes responsibility for adhering to all company policies, procures, and
  performance expectations

Physical Demands:

• The physical demands for this position include:
  adequate vision, hearing, and repetitive motion
• Light physical activity performing non-strenuous
  daily activities of an administrative nature
• Ascending or descending stairs, ramps and the
  like, using feet and legs and/or hands and arms
• Substantial movements (motion) of the wrist,
  hands, and/or fingers in a repetitive manner
  • Bending
  legs downward and forward by bending leg and spine

Work Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with
  adequate ventilation 

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