Client Escalation Specialist - Irvine, CA

Only for registered members Irvine, CA , United States

3 days ago

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Job summary

The Client Escalation Specialist will ensure clients are satisfied throughout their customer journey by responding to cancellation requests and offering creative solutions.

Responsibilities

  • Manage escalation requests submitted in ticketing systems.
  • Call clients to actively listen and empathetically understand their concerns and reasons for cancellations providing suggestions for areas of improvements.

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