Care Management Associate - Washington

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safe ...

Job description

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

*Must live/work in PST*

The Care Management Associate (CMA) supports comprehensive coordination of medical services that include intake and outgoing calls for medical services. We work closely with both case management team and utilization management team.

• The Care Management Associate will review eligibility and benefits and open pre-certification cases and either approve or send to nursing staff for review.

• The Care Management Associate role include:

• Responsible for initial review and triage of Care Team tasks.

• Identifies principal reason for admission, facility, and member product to correctly apply intervention assessment tools.

• Screen patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan.

• Monitors non-targeted cases for entry of appropriate discharge date and disposition.

• Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff.

• Identifies triggers for referral into Aetna's Case Management, Disease Management, Mixed Services, and other Specialty Programs.

• Utilizes Aetna systems to build, research and enter member information, as needed.

• Support the Development and Implementation of Care Plans.

• Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services

• Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., health care providers, and health care team members respectively)

• Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases

• Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems.

• Adheres to Compliance with PM Policies and Regulatory Standards.

• Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.

• Protects the confidentiality of member information and adheres to company policies regarding confidentiality.

• May assist in the research and resolution of claims payment issues.

• Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures.

Required Qualifications

Minimum of 6 months of call center experience required.
Must live/work in PST

Preferred Qualifications

• Effective communication, telephonic and organization skills.

• Familiarity with basic medical terminology and concepts used in care management.

• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive
identification, and resolution of issues to promote positive outcomes for members.

• Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word.

Education

High School Diploma or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$ $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit 

We anticipate the application window for this opening will close on: 03/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.