- Confer with customers and comprehend the scope of technical issues; work with our Technical Team to ensure resolution and customer satisfaction
- Coordinate schedules and logistics for our Technical and Management Teams
- Prioritize calls according to urgency and importance; respond to incoming phone inquiries in order to effectively manage and service customer accounts
- Build customer relationships and earn their trust by keeping customers informed, maintaining strong communication, and by being polite and helpful
- Maintain an awareness of the abilities of each staff member and demonstrate good managerial judgment in assigning duties appropriate to each individual
- Ensure all teams provide exceptional customer service
- Address client problems and requests by gathering and transmitting information or providing solutions
- Perform all scheduling activities with the goal of maximized efficiency and meeting service metrics and goals
- Identify trends and recurring issues and escalate to appropriate team; follow through to ensure resolution
- Perform general office administrative duties as needed
- Function collaboratively as part of a fast-paced, client oriented team
- Associates degree or equivalent in a related field; or 3+ years related experience and/or training; or equivalent combination of education preferably in the technology field
- Proven experience with logistics, scheduling or dispatching required
- Superior oral and written communication skills required
- Fast typing with experience in data entry required
- Connectwise experience or experience within the IT field preferred
- Previous office coordination/administrative experience preferred
- Solid customer service abilities including telephone, email and computer/CRM skills; demonstrated proficiency with business collaboration tools such as MS Office Suite
- Experience with computer related functions in the areas of word processing, spreadsheets, database, internet and accounting
- Enthusiastic and dedicated to the challenge of helping people and providing exceptional customer service
- Outstanding organizational and multitasking abilities
- Excellent follow through to see projects and tasks through completion
- Self-starter with the ability to perform independently with little or no supervision
- Ability to pass a background check
- Current, valid US driver's license is required
-
Client Experience Coordinator
3 weeks ago
Charles IT Middletown, United States Full timeBe a part of CT's finest and best places to work We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top T ...
-
Part-time Customer Experience Coordinator
4 days ago
TJX Orange, United States Part timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that m Customer Experience, Part-Tim ...
-
Higher Movement Dance Studio Meriden, United StatesWork hours are in the evenings typically between 4 pm and 9 pm and 9 am to 12:30 pm on the weekend. Total hours range from 15 hours - 17 hours / week. This position would be Tuesday, Thursday & Friday evenings. There is a lot of opportunity for growth and expansion of the job - h ...
-
Head of Marketing
3 weeks ago
PursueCare Middletown, United StatesAt PursueCare, we believe in innovation-driven healthcare reform that aims to enhance the lives of individuals struggling with addiction. Our platform offers comprehensive addiction treatment and pharmacy services, utilizing digital health and telemedicine solutions to reach pati ...
-
Financial Analyst
3 weeks ago
ZealoTech People Middletown, United StatesJob Description: · Establish and maintain financial models, prepare financial reports and provide analysis to support monthly close, the annual plan, quarterly forecast updates and the strategic plan. Provide monthly analysis of financial results comparing actual performance to b ...
-
US Electrical Services Middletown, United StatesEmpower your Future at USESI U.S. Electrical Services, Inc. is one of the country's largest independent electrical wholesale distributor comprised of 12 regional businesses, over 100 years of experience, and more than 2,000 employees. · We are seeking an experienced and talented ...
-
Customer Service Specialist
3 weeks ago
Integration International Inc. Cromwell, United StatesJob Details: · Title: Customer Service Employee · Location: 55 Sebethe Drive, Cromwell CT 06416 · Duration: 4+ months (Possible extension) · Shift: 9 AM – 5 PM (M – F) · Description: · The Sales Planning Specialist is responsible for accurately and efficiently processing custome ...
-
Customer Service Representative
2 weeks ago
Integration International Inc. Cromwell, United StatesJob Title: Customer Service Representative · Duration: 05 Months · Job Location: Cromwell, CT · Pay Rate: 34.00 USD per hour on W2 · Shift Timing · Monday to Friday, First shift · Job Description: · Responsible for accurately and efficiently processing customer orders in the comp ...
-
Housekeeping Aide
3 weeks ago
Apple Rehab Cromwell, United States Part timeJoin Our Caring Team at Apple Rehab Cromwell · Are you passionate about providing exceptional care in a warm, family-oriented environment? Look no further Nestled in Central Connecticut, Apple Rehab Cromwell welcomes you to its 74-bed skilled nursing community. Situated atop a se ...
-
Technical Coordinator MT/MLS
6 days ago
Middlesex Health Middletown, United StatesTechnical Coordinator MT/MLS (ASCP) - Microbiology · Sign-on Bonus: · up to $10,000.00 · Hours: · Full-Time/40 hours · Shift Details: · Days · The Smarter Choice for your Career · Come join one of Connecticut's Top Workplaces, and a Magnet designated organization At Middlesex Hea ...
-
Clinical Psychologist
3 weeks ago
Middlesex Health Middletown, United StatesBehavioral Medicine Faculty, Family Medicine Residency Program - Full-Time 32 hours · Based in Middletown, Connecticut, Middlesex Health, a member of the Mayo Clinic Care Network, includes Middlesex Hospital, a not-for-profit magnet hospital with 275 beds, and two Middlesex Healt ...
-
Outreach Care Specialist
1 week ago
Elevance Health Middletown, United StatesOutreach Care Specialist · Location : This is a hybrid role where the time is split between working from home and out in the community/field in Connecticut . Seeking candidates in the following areas : Hartford, Windsor Locks, Manchester, Norwich, Middletown, Windham, Waterbury, ...
-
Wound Care Nurse Practitioner
1 day ago
Middlesex Health Middletown, United StatesJob Description · Job DescriptionPer Diem · Summary: · The primary responsibilities include the clinical management of patients referred to the Wound and Ostomy Center for evaluation and treatment of non-healing ulcers and ostomy care. This includes patient education, diagnostic ...
-
Administrative Assistant
1 week ago
Advanced Behavioral Health Middletown, United StatesPOSITION SUMMARY: · The Administrative Assistant is responsible for assisting in the day-to-day functioning of the DCMM/YAS programs in support of the Client Financial Coordinators, Housing Coordinators and the managerial staff. · A primary function of the position is processing ...
-
Case Coordinator
1 week ago
Middlesex Hospital Middletown, United StatesCase Coordinator · Hours: Per Diem · The Smarter Choice for your Career · Come join one of Connecticut's Top Workplaces, and a Magnet designated organization At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first ca ...
-
Project Search Coordinator
3 weeks ago
MARC Community Resources Ltd Middletown, United StatesJob Description · Job DescriptionThe Project Search Coordinator is a key position in our program growth. The Project Search Coordinator collaborates with the team to develop and implement Project SEARCH programming. The Project SEARCH Coordinator represents MARC Community Resourc ...
-
House Manager
4 days ago
Adelbrook Community Services Inc Middletown, United StatesJob Description · Job DescriptionAbout or Program: · Ädelbrook is committed to being the premier resource for children, families, and communities to meet the needs of youth and young adults with Autism Spectrum Disorders and other behavioral and developmental challenges. Through ...
-
Operations Coordinator
3 weeks ago
MARC Community Resources Ltd Middletown, United StatesJob Description · Job DescriptionMARC Community Resources, a non-profit organization serving individuals with developmental and intellectual disabilities, is seeking a qualified Operational Coordinator. · The Operations Coordinator acts as a general administrative coordinator fo ...
-
Recreation Coordinator
1 day ago
MARC Community Resources Ltd Middletown, United StatesJob Description · Job DescriptionMARC Community Resources, a non-profit organization serving individuals with developmental and intellectual disabilities, is seeking a qualified Recreation Coordinator. · The Recreation Coordinator assists in developing and maintaining recreation ...
-
Case Coordinator
1 week ago
Middlesex Hospital Middletown, United StatesCase CoordinatorHours: Per DiemThe Smarter Choice for your CareerCome join one of Connecticut's Top Workplaces, and a Magnet designated organization At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's ma ...
Client Experience Coordinator - Middletown, United States - Charles IT
Description
Job Description
Job DescriptionBe a part of CT's finest and best places to work We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today
About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.
Due to growth, we are currently seeking to add a Client Experience Coordinator to our exceptional team. You will be responsible for dispatching and scheduling our technical team, determining and executing on key priorities for our management team, and providing an exceptional customer experience for our clients. You will need to be outgoing, customer-service focused, extremely organized and detail oriented, and able to operate quickly and efficiently in a fast-paced environment.
What Do We Do?
Create real relationships and raving fans by implementing and supporting cutting-edge technology.
Duties and Responsibilities
Requirements
Benefits
Charles IT offers a competitive benefit program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid trainings, team-building outings every quarter, professional development and so much more
Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
