Regional IT Support Administrator - Columbus, United States - Tailored Management

Description

Company Overview
Based in Columbus, Ohio, our client is the global leader in thermoset resins.

Through a broad range of thermosettechnologies and specialty products, Hexion serves and supports customers in a diverse range of applications and industries.

Their materials are found in products that touch nearly every facet of modern living. They believe that leadershipbegins with integrity, ethics and environmentally sound operations.

When you work for them, you are partnering with acompany that is not only focused on delivering value but on doing it in a safe, ethical and environmentally responsible manner.

Position Overview
The IT OSS Regional Administrator provides technical and administrative support to locations situated in their responsibleregion.

The IT OSS Regional Administrator will enable end-users to perform their business activities at multiple locations andprovides the needed technical, business and administrative support to our end-users.

Support encompasses Break-Fix, SiteProjects, IT initiatives and Compliance activities. Additionally, this person provides IT support and administrative functions incoordinating multiple sites. The IT OSS Regional Administrator is promoting and enforcing IT policies, policies & standards

For all activities carried out, the IT OSS Regional Admin receives guidance and tutoring from the IT OSS Regional Manager.

Job Responsibilities

IT End User Support
Guide and support users on creating incidents/requests, using Knowledge Base, User induction

Provision equipment to end users:
Computers and other equipment
Act as a Subject Matter Expert for local hardware (Servers, routers, switches, access points, etc.) and software and guidedispatch-technicians from various vendors as needed
Support local IT hardware like workstations, printers and other (small) IT equipment. This consist of image/reimage,break fi x/hardware Refresh and shipping of IT equipment (to other locations). May install or rack servers, switches,routers, access points, etc. in coordination or at the direction of the managed service provider
IT on site services representative at primary site and coordinator for multiple
Build Relationship with End-Users and act as the voice of the customer
Provide local hands- and eyes services for all local IT Infrastructure for planned, unplanned, outages & turnarounds
Assist and support RDS (Remote Desktop Support)/Apps team on local applications. The IT OSS Regional Administratorwill have detailed knowledge about the local IT solutions and will provide guidance for local non-SAP applications
Travel to sites to provide IT support as required (up to an average of 25%)
An IT OSS Regional Administrator could support other locations outside of their region as required.
Associate should expect to be in an on-call rotation.


IT End User Support Coordination
Supports Change Management for her/his region with a focus on Service Provider Management

Problem Management:
Escalations and Manage End-User Satisfaction
Assures communication to end users about IT Services including translation of IT related announcements
Act as onsite contact and coordinator for dispatch-technicians, outside vendors and service providers
Assign tasks and responsibilities to dispatch-technicians and 3rd parties
Follow IT support escalation process and procedures
Train and guide dispatch-technicians as needed
Liaison between IT towers and the end-users
Support Workplace Services with Patch, Image and package lifecycle
Perform activities in adherence to Business Continuity
Service Validation and Testing Management
Continual Service Improvement
IT Asset Management / Procurement
Create IT procurement requests for her/his region
Supports invoice queries and selection of non-standard items

Supports Inventory management:
Keep CMDB up-to-date and manage IT inventory at sites, including physical checks
High value assets recording in the CMDB and low value asset tracking in Tracking sheets
Enter Good Receipt in SAP for IT equipment receival
Responsible for full lifecycle Asset Management, end-to-end: Procurement to disposal
Telecom Management
Support mobile/data/voice lines (ordering and provisioning / deprovisioning mobile phones, desktop phones, and
working with local telephony providers).
Provide support and coordinate vendors for wireless and Fixed-line Telecom services
Local Supplier Management

Asset management:
Hand-out/collection equipment to end-user


Competencies

Future Focused
Thinks from the Future
Makes fact-based decisions - is not swayed by contrary opinions or perceptions
Is continually curious and open to new ideas
Enables an environment that embraces creativity and innovation


Trust & Teamwork
Listens First
Takes the time to listen for understanding and asks questions to clarify
Uses communication skills that enhance teamwork (listens, is open, is honest, timely, and direct)
Encourages others to listen using active listening skills
Talks Straight
Communicates directly, honestly, respectfully and in a timely manner to resolve conflict
Uses simple language that is clear and to the point
Is able to clearly define reality, even if it is controversial
Aligns
Practices accountability and collaboration to move the conversation forward
Openly shares information
Demonstrates Boundaryless Behavior
Actively participates and openly shares with others - is transparent
Works well with other departments, functions, regions and cultures
Open to learning from others and values views different from own views


Transformational Leadership
Works with Velocity
Prioritizes workload; focuses on completion and is organized
Anticipates next steps and works towards them


Achieves Business Results
Focuses on the Customer
Promotes a customer-focused culture and continuously strives to deliver value to the customer
Works with customers (internal and external) to understand and meet their needs
Commits
Keeps a promise, trust or pledge to do something now or in the future
Actions and behaviors align with the goals of the organization
Is fully engaged
Demonstrates Agility
Makes smart decisions quickly
Receives feedback and adjust behavior
Effectively works and communicates in a matrix environment


Minimum Qualifications
Strong analytical skills for complex problem solving.
Has basic knowledge of ITIL framework and processes
Has basic knowledge of Project Management skills
Ability to articulate technical topics to non-technical audiences
Solid organizational skills including attention to detail and multitasking skills
Ability to effectively work and communicate within a matrix environment
Proficient in Microsoft Office and Outlook
Good interpersonal skills with strong written and oral communication skills


Education
Bachelor's Degree in Computer And Information Systems


Other
We are an Equal Opportunity, Affi rmative Action employer.

All qualifi ed applicants will receive consideration for employmentwithout regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualifi edindividual with a disability or any characteristic protected by law.

In order to be considered for this position candidates are required to submit an application for employment through our careersite, be at least 18 years of age, willing to take a drug test , submit to a background investigation as part of the selectionprocess, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards(CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies
Candidates are required to have unrestricted authorization to work in the United States.

If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have beenin your current role 18 months.

Disclaimer:
We are not accepting unsolicited assistance from search fi rms/employment agencies for this employmentopportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by searchfi rms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or methodwithout a valid written search fi rm agreement in place for this position will be deemed the sole property of the Company; nofee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means