- Daily responsibility for providing required services to conference groups including meeting directly with group contacts and speakers and the set-up of all function rooms including audio visual needs; subsequent tear down and cleaning.
- Continually strives to provide an exceptional experience for all resort guests through their interaction with the Conference Service department.
- Establish, maintain and implement standards that provide a safe, secure and clean working environment for staff as well as guests; keeps work areas front/back of house and equipment neat and clean.
- Assists the Director of Sales and Conference Services in the establishment of yearly budget for the Conference Service set-up division.
- Establishes control methods to ensure that budget objectives are met such as inventories, scheduling/staff levels/payroll and supply orders.
- Conducts interviews and proceeds with the hiring process.
- Trains staff, and is responsible for scheduling 6 to 8 employees based on guest demand.
- Conducts staff meetings.
- Responsible for creating and revising diagrams in meeting matrix, monitoring function room usage in Visual One and inputting and updating all staff schedules in ADP.
- Serves as an advisor to the Sales and Conference Services staff regarding function room set-up.
- Prepares function rooms for meetings, banquets, and other activities by setting up chairs, tables, audio visual and other support equipment and decorations
- At the completion of the function cleans and removes all above equipment to designated storage areas and cleans functions rooms including ceilings, walls, floor carpet, furniture, fixtures, windows and draperies.
- Routinely inspects and evaluates conditions of facilities, equipment and furnishings and submits to Director of Sales and Conference Services recommendations for painting, repair, replacement or relocation of the same.
- Delivers conference material to appropriate individuals or areas.
- Delivers Luggage to guest rooms and removes when requested.
- Exerts a positive influence on all resort personnel through leadership skills, an upbeat personality and by always attempting to enhance the guests visit.
- Works flexible schedule including weekends, evenings, holidays and all hours of the day; works with crew and supervisors in a safe manner.
- Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees and departments.
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Conference Set Up Manager - Wheeling, United States - Oglebay
Description
Job Description
Job DescriptionSUMMARY
Assists Conference Services with all facets of the set-up operation including audio visual within Wilson Lodge, the Cottages and outlying areas as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
