Virtual Access Manager - Cleveland - Inizio Engage

    Inizio Engage
    Inizio Engage Cleveland

    9 hours ago

    Description
    Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.


    The Virtual Field Access Manager will provide access education to HCPs of insured patients who enroll in the program and have been prescribed one of our client's brands.

    They will engage healthcare providers, and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria and affordability programs supporting the initiation of the products.

    They will have a solid understanding of the local, regional and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively is a must. The virtual Field Access Manager will report to a National Manager.

    This is your opportunity to join Inizio Engage and represent a top biotechnology company

    What's in it for you?
    Competitive compensation

    Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions

    Employee discounts & exclusive promotions

    Recognition programs, contests, and company-wide awards

    Exceptional, collaborative culture

    Best Places to Work in BioPharma (2022, 2023, & 2024)

    Certified Great Place to Work (2022, 2023, 2025)

    What you will be doing?

    Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.

    Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission

    procedures and reauthorization requirements.

    Work compliantly and proactively to identify and resolve patient access

    and r

    reimbursement issues, within assigned geography.

    Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.

    Serve as reimbursement expert for patient support services team for
    assigned geography/plans

    Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.


    Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.

    Virtually manage assigned accounts and align with FAM team on ongoing support needs.

    Document call details with attention to data integrity to ensure compliance with program policies and business rules.

    Navigate CRM platform in daily interactions and learn internal team processes.

    Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.

    Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.

    Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.


    Comply, take, and attend all required training. Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

    What do you need for this position?
    BS/BA Degree

    Proven success operating in a virtual environment***3+ years of relevant experience in – reimbursement and patient access,
    market access, specialty pharmacy, or physician/system account management

    Experience engaging HCP staff in a support role to educate on access pathways and product requirements

    Experience navigating payer reimbursement process, preferably Medicare Part D (pharmacy benefit design and coverage policy)

    Product launch experience preferred

    Experience navigating payer reimbursement process, preferably Medicare Part D (pharmacy benefit design and coverage policy)

    Experience with specialty products acquired through specialty pharmacy
    networks

    Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy

    Exemplary interpersonal and listening skills

    Strong communication (written and verbal), and presentation skills

    Strong business acumen

    High enthusiasm with a drive to success within a team – demonstrated
    ability to reach common goals in collaboration with multiple therapeutic
    specialists, sales leadership, market access, and patient support services
    colleagues

    Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers

    Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

    Language requirements:
    English required and Spanish highly preferred

    Exemplary interpersonal and listening skills

    Strong communication (written and verbal), and presentation skills

    Strong business acumen

    High enthusiasm with a drive to success within a team – demonstrated
    ability to reach common goals in collaboration with multiple therapeutic
    specialists, sales leadership, market access, and patient support services
    colleagues

    Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers

    Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

    Language requirements:
    English required and Spanish highly preferred

    About Inizio Engage

    Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare.

    Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.

    Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.


    We believe in our values:


    We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

    To learn more about Inizio Engage, visit us at:

    Inizio Engage is proud to be an equal opportunity employer.

    Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

    Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

    Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
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