Service Now Administrator/Developer - Raleigh, United States - Crescens

Description

Job Title :
Service Now Administrator/Developer


Location:
Raleigh NC

Duration: 3+months


Type:
Contract


THIS IS A TEMP TO PERM POSITION. After the initial contract engagement the manager would like to hire the contractor full time.


This is a hybrid position. The candidate will need to be onsite three days a week.


Job Description:
This position is the second level of the Application Developer series. Provide support and configuration for packaged and custom Mecklenburg County applications.

This position, under general supervision, is responsible for implementing and supporting technology for business applications.

Specific responsibilities include installing vendor application packages, application configuration, data analysis, data cleansing, application monitoring, root cause analysis and general troubleshooting.

Incumbents are required to have a broader knowledge base of programming code for multiple applications and must be able to work with systems that link to multiple databases and involve more complex equations.

Application Developers are responsible for writing and maintaining code, performing analysis work and may lead application development activities.

The primary function domain for this position is Administration and Enhancement of our Service Now implementation


ESSENTIAL FUNCTIONS:
Provide end-to-end support of existing applications, both internally developed, and vendor provided

Support IT staff through programming efforts and modifications needed for applications and automated processes

Assist in the development of procedures including the creation of documentation to support those procedures

Assist IT and other departmental staff in reviewing, analyzing and evaluating business processes and end user needs to support business requirements

Assess, test and implement software (including version updates) and security patches to supported third party applications

Provide support for business applications within the enterprise

Provide setup and configuration of applications

Develop recommendations for enhancing approaches for software support services

Analyze performance of program and acts to correct deficiencies

Participate in the development and implementation of processes that improve efficiency and enhance productivity

Coordinate the implementation of software updates with staff.

Work with software vendors to understand, configure, enhance, and support software products

Utilize established development tools, guidelines and conventions including but not limited to ServiceNow and JavaScript. C#/.NET development experience a plus

Design, build and test new ServiceNow software applications, flows, scripts, etc.

Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement

Maintain existing software systems by identifying and correcting software defects

Investigate and develop skills in new technologies


Required:
Experience with source code control and software configuration management tools

Experience with relational database design and administration

Experience with JS libraries, HTML5, and CSS

Experience developing in a continuous integration environment using source code control, automated testing, and build automation

Experience with agile development practices

Significant experience with iterative and test-driven development practices

Agile Methodology

Experience with Git

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