Casa Chi Server - Chicago, United States - InterContinental Hotels Group

Description

• Reports directly to the Bar Manager.
• Co-operates & communicates with other employees
• Interacts with guests as appropriate.

• Serves food and beverage to guests in established service style and standard.
• Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
• Maintain constant flow of communication with and to the team.
• Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
• Relays orders to kitchen following established procedures
• Monitors guests to fulfill additional requests.
• Maintains supplies of China, Cutlery and Condiments for side station; keeping station clean and orderly.
• Assists Hostess in guests service greeting and seating
• Communicates politely and display courtesy to guests.
• Communicates to his/her manager any difficulties, guest comment and other relevant information
• Sets and clears tables ensuring standards are met.
• Folds linen napkins prior to and after each shift.
• Collects Food & Beverage orders from the kitchen, returns used china, glass and silver to the dishwashing area.
• Follows the procedures on Cash handling and Bill presentation; including audit and closing all bills correctly in Micros and depositing cashier envelop(s) to the Front Desk drop safe.
• Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
• Performs duties noted on the daily tasks & cleaning schedule
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled.
• Attends and participates in training sessions as scheduled.
• Implements the hotel and department regulations, policies and procedures including but not limited to:
• House Rules and Regulation
• Health and Safety
• Grooming
• Quality
• Service
• Hygiene and Cleanliness

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guest.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Must be TIPS Certified prior to or after hire

• Previous job related experience.
• Food Hygiene certificate.
• First aid awareness.
• Possess a friendly, upbeat & outgoing personality.

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.