Starbucks Barista Lead - Seattle, United States - University of Washington

Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world.

UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community.

To successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus.

As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.

At the University of Washington, diversity is integral to excellence.

We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all.

In Housing & Food Services, our DEI statement reads:

HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.

Should you wish to learn more about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, please reference this link Diversity, Equity, and Inclusion Statement Training.

POSITION PURPOSE

The Starbucks Barista Lead will prepare and serve beverages and grab and go items in a café or espresso bar and assign, instruct and check the work of Food Service Workers 1 and students.

This position may work in a service area that is separated from a central dining area; however, they have access to their supervisor for any questions or issues that are outside the scope of this position description.

Prepare and serve food and beverages in a Starbucks licensed truck on the UW campus.


DUTIES AND RESPONSIBILITIES
Customer Service Orientation

Delivers Starbucks' branded customer service by consistently evaluating the environment for cues.

Delivers prompt service and quality beverages and products.

Engages and educates customers about coffee-related topics.

Teamwork

Lead employees in food preparation, serving and/or dishwashing.

At the beginning of the shift, assign Food Service Workers 1 and student staff to meet service needs for the shift.

Regularly assign, instruct and check the work of others.

Contributes to a positive team environment through cooperation and collaboration with coworkers.

Builds effective working relationships to accomplish store tasks and goals.

Maintains a clean and organized workspace so staff can locate resources and product as needed.

Maintains a calm demeanor during periods of high volume or unusual events to set a positive example for the team.

Coffee, Espresso & Specialty Beverage Preparation

Prepares and serves quality beverages, whole bean and food products consistently for all customers.

Monitors the preparation of beverages to insure that Starbucks standards for quality, portioning and consistency are followed, making corrections as needed.

Troubleshoots equipment issues with espresso machine, grinder, and other related equipment.

Performs bar duties and bar back when needed.

Cashier/Point of Sale Operation

Follows operational policies and procedures for cash handling and safety and security.

Operates point of sale systems, keying in sales, taking payments and making change.

Processes loyalty card transaction, including redemption of rewards.

Bar Back

Gathers customer pastry and food orders and package according to Starbucks specifications.

Prepares hot foods to customer order and packages according to Starbucks specifications.

Monitors the supply of foods ready for display/heating according to Starbucks specifications.

Stocking, Storage and Receiving

Completes order/inventory sheets to ensure adequate supply of items necessary for operation.

Stocks food and beverage display areas according to current Starbucks specifications.

Receives ordered materials, check purchase receipts and invoices; returns damaged goods.

Stores merchandise received and rotates stock in refrigerators, freezers or storage rooms according to food handling guidelines and current Starbucks requirements.

Monitors and handles prepared foods according to Starbucks instructions and for compliance with Washington State health code regulations, including taking and recording food temperatures before the food leaves the production area.

Maintains compliance with state and institution policies regarding receipt, issuance and inventory of supplies, materials and equipment.

Cleanliness and Safety

Follows Starbucks guidelines for maintenance of cleanliness and sanitation standards.

Closes down and and participates in the cleaning of the store and setting up the facility for the next shift.

Inspects food service equipment to determine proper care, use and operation; reports malfunctions.

Reports operational and safety problems to store leadership promptly.


CBORD
Take inventory counts using tally sheets from
CBORD FSS system.

Use recipes and production sheets from
CBORD FSS to execute food preparation.

Additional Duties

Maintains regular and consistent attendance and punctuality.

Performs related duties as assigned.


MINIMUM QUALIFICATION

Possession of, or eligible to obtain a Washington State Food Worker Card within two weeks of employment AND one year of experience preparing and serving food and beverage or equivalent education/experience.

CONDITIONS OF EMPLOYMENT
A satisfactory outcome from the employment verification and reference check processes.