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Senior Desktop Support Engineer III - Virginia, United States - AZAD Technology Partners
Description
Full-time, on-site. $75-80k DOEPosition Summary:
The United States Army (USA), 7th Signal Command requires a Desktop Engineer III (Senior level Desktop Engineer) with a minimum of five (5) years' experience working in the areas and performing the types of actions listed in the following 'Essential Functions' and 'Competencies' discussions.
experience supporting quality management activities and business process re-engineering. (See 'Competencies' for more detailed listing)
Minimum Qualifications:
Must possess TOP SECRET security clearance
Must be MCSE certified
Must be active HDI DST certified
Help Desk Institute (HDI) Desktop Support Technician Certification and
experience using the Remedy Ticketing system (ARS).
Security Clearance
A minimum of five (5) years' relevant experience is required for this position
A Bachelor of Science (BS) degree is preferred.
IAT II, T3 and Security + certificates are mandatory for anyone to come on to the program.
Preferred Qualifications:
Experience working with Riverbed SteelFusion.
Experience working with LAN/WAN including wireless interfaces.
Experience performing analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems.
Experience supporting quality management activities and business process re-engineering.Experience with Windows migrations and active directory upgrades.
Experience working with Enterprise Backup software
Experience maintaining harden Windows operating systems to STIG compliance
Experience managing Active Directory architecture and replication in a multi domain environment
Experience accomplishing Active Directory design
Experience working with large scale datacenter design and operations
Experience working with virtual infrastructure (i.e. VMWare) required
Experience utilizing VB/PowerShell to automate common functions
Experience migrating large infrastructures from physical to virtual environments
Experience/awareness of SCCM methodologies
ITIL v3 Foundations Certification
Experience deploying and supporting Microsoft Windows Server 2016 and 2016 STIG
Experience writing shell scripts and utility programs for Windows system maintenance is also a plus
Essential Functions:
Possess/demonstrate excellent verbal and written communication skills.
Supports the completion of all projects/programs as needed
Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems
Works on moderately complex applications
Confers with end users to determine types of hardware and software
Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies them to suit the situation
Maintains or utilizes telecommunications protocols, as required
Installs new hardware and maintains existing hardware
Trains end users in use of equipment and software
Provides cable and conduit services
Upgrades and replaces systems on a scheduled basis
Fulfills service requests for all voice and data service 'moves, adds, changes, and disconnects
Manages and maintains computer equipment rooms within the National Capital Area Region (NCR)
Responds to and resolves incidents
Accomplishes process configuration updates based on service changes
Processes financial transactions based on service changes
Conducts quality management activities and business process re-engineering
Accomplishes procurement of all equipment, materials, and supplies for operations and maintenance
Must be a Microsoft Certified Systems Engineer (MCSE).
Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST)
Certification with experience using the Remedy Ticketing system (ARS)
Must have excellent communication skills (oral and writing).
May interact with the government customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area.
Experience managing Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers.
Experience managing Windows systems, including Windows Server 2003, Windows Server 2008, Window Server 2012, to include 2012 STIG deployment.Experience building, configuring, and managing Microsoft Windows servers in multi-tenant enterprise environments.
Experience working with web servers, databases, networks, cabling, new installations and migrations, and security scanning tools is required
Supervisory Responsibility:
Limited supervisory actions may be required for this position based on customer need and candidate's training/experience.
This job operates in a professional office environment within the continental US with occasional travel to offices within the National Capital Region and Georgia.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasionally moves about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Frequently moves standard office equipment up to 25 pounds.
Must be able to work indoor conditions 90% of the time.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type / Expected Hours of Work:
This is a full-time position. Typical days and hours of work are Monday through Friday, between the core hours of 6:00 a.m. to 6:00 p.m. Evening and weekend hours required, as required by business need.
Travel:
Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.