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Refrigeration & HVAC Service Technician - Garland, TX, United States - Milestone Electric, Air, Security & Plumbing
Description
Title:
Senior Service Technician
MUST HAVE RESIDENTIAL HVAC EXPERIENCE)
Operate, maintain, and repair all equipment used for heating, ventilation, and air conditioning for residence equipment. This individual supports the business by traveling to customers and helping create solutions for their homes. In addition to supporting Milestone efforts to ensure we are effectively communicating with our customers.
Diagnose and repair of electronic, mechanical, and electrical components of these systems.
~Travel to job sites in the service area and work with dispatch to ensure the schedule is maintained and delays are properly communicated to the customer.
~Be available to work nights and weekends on a rotating basis to service emergency needs of our customers.
~Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting vehicle inspection form.
~EXTREME customer service skills, Ability to interact with homeowners, collect money and relay information clearly.
~Maintain proper stock, parts, tools, and safety equipment on the vehicle.
~Educate homeowner on potential opportunities for additional business (newer system, service contracts, and additional services)
~Maintain and repair heating, ventilation, and cooling units for residential customers. Diagnose and repair electronic, mechanical, and electrical components of these systems.
~Participate in company provided training opportunities on latest industry technologies.
~Must have a minimum of 3 years of HVAC residential service experience (required).
~Strong multi-tasking skills, including the ability to flex on demand across multiple support channels.
~Computer skills:
Microsoft Office, and IOS devices,
~Must be able to work in cramped or high places such as attics, ladders and tunnels
Must be willing to adapt well in the face of workplace stressors such as customer service complaints.
Medical, Vision, & Dental insurance / 401 (k) savings plan
~Average Expected Earnings of $95,000- $170,000 with Milestone as a Service Technician
~Advancement training opportunity.
~Paid Holidays & Personal Time Off (PTO)
~$