Ombudsman Support Specialist - Oakland, United States - Ombudsman Services of Contra Costa, Solano and Alameda

Ombudsman Services of Contra Costa, Solano and Alameda Oakland, United States

2 weeks ago

Description

Job Description

Job DescriptionThank you for your interested in this position. Below we have included a comprehensive overview of the role, responsibilities, requirements, and more. We look forward to reviewing your application

OMBUDSMAN SUPPORT SPECIALIST

Organizational Overview
Empowered Aging is a regional non-profit organization serving seniors and their families in Contra Costa, Alameda and Solano Counties through advocacy, education and related programs. Empowered Aging is dedicated to ensuring dignity and quality of life for older adults through a variety of community based and congregate living programs. Current programs include Long Term Ombudsman, Friendly Visiting/Telephone Reassurance , Elder Abuse, Health Career Pathway, and MSW Internship. Empowered Aging is responsible for protecting the rights of and improving quality of life for 29,000 residents of long-term care and more than 500,000 seniors throughout the region.

We believe aging is a natural phase of life, deserving of respect and dignity. Every day we empower, educate, and partner with older and dependent adults to best meet their unique needs from providing opportunities to join activities they love to ensuring they are free from neglect and abuse.

When our elders thrive, we all benefit from their unique contributions and collective wisdom.

Vision: Creating communities where all can age with dignity, justice and respect

Mission: Empowered Aging empowers individuals and their families as they navigate the aging continuum, through person centered advocacy, education and collaborative leadership.

POSITION OVERVIEW
The Ombudsman Support Specialist, working in Alameda County, is a critical and nimble team member within the Empowered Aging team charged with addressing issues negatively impacting the lives of long-term care residents through facility coverage and complaint investigation seeking to resolve issues that negatively impact the quality of life and quality of care of older and dependent adults. The Ombudsman Support Specialist, like all Empowered Aging team members, is charged with providing operational support to the Empowered Aging team on an as needed basis which may include complaint intake, volunteer training and other tasks as assigned. This position is nimble and designed to move with the needs of the organization and the residents/families we serve.

RESPONSIBILITIES

Complies with all federal and state requirements and local program procedures.
Responsible for coverage and complaint investigation at assigned facilities.
Ensures that all complaints received are investigated appropriately and closed in a timely manner; including appropriate documentation and data entry in ODIN
Provides back-up and support to other program staff members as needed.
Witness the execution of advance health care directives as in skilled nursing facilities
Other duties as assigned.

EDUCATION AND EXPERIENCE

Demonstrates a thorough understanding of the long-term care system and the rights and concerns of those who live within it.
Preference for those who have worked in long-term support and services
Working knowledge of dementia and its effects.
Excellent communication skills
Ability and talent for problem resolution
Eagerness to use and leverage technology to streamline processes
AA/AS or commensurate experience
Reliable transportation/ability to spend significant time driving to facilities
Ability to lift 50 LBS

COMPENSATION
$25 - $27 per hour

REPORTS TO:
LTC Program Manager

SCHEDULE
Our office hours are M-F 8am-5pm. Following the completion of a 90 day review period some flexibility is available.

EQUAL EMPLOYMENT STATEMENT
Empowered Aging is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law. Each person is evaluated on the basis of personal skill and merit. Empowered Agings policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational and recreational programs. The Executive Director shall act as the responsible agent in the full implementation of the Equal Employment Opportunity policy.

Customer Support Specialist

2 weeks ago

Freightek LLC San Francisco, United States

Tristique tellus feugiat sagittis mattis ut ipsum amet enim gravida lectus accumsan scelerisque lectus at anon nibh rutrum at eget sed. · Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sagittis, ut nec morbi sagittis turpis mauris, pulvinar in. Vulputate ut mauris non a ...
IT Support Specialist

2 weeks ago

Intertrust Berkeley, United States

Intertrust's mission is to make every Internet transaction trustworthy. Our family of integrated media, security, and data management products allows small businesses and leading global corporations to expand their reach by delivering rights-managed services, secure apps, and pri ...
Peer Support Specialist

2 days ago

Telecare Corp. Oakland, United States

We have over 300 Peer roles at Telecare. We value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce. · What You Will Do to Change Lives · Peer Support Specialists engage, inspire, and facil ...
Peer Support Specialist

2 days ago

Telecare Corp. Oakland, United States

We have over 300 Peer roles at Telecare. We value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce. · What You Will Do to Change Lives · Peer Support Specialists engage, inspire, and facil ...
Peer Support Specialist

2 days ago

Telecare Corp. Oakland, United States

We have over 300 Peer roles at Telecare. We value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce. · What You Will Do to Change Lives · Peer Support Specialists engage, inspire, and facil ...
Peer Support Specialist

3 weeks ago

LifeLong Medical Care Oakland, United States

· Peer Support Specialist · Job Locations · US-CA-Oakland · ID · Overview · LifeLong Medical Care is looking for Peer Support Specialists at our East Bay Community Recovery Project in Oakland. The Peer Support Specialist provides culturally responsive, trauma informed peer-based ...
Peer Support Specialist

2 weeks ago

Bonita House, Inc Piedmont, United States

About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serio ...
Client Support Specialist

4 hours ago

Horizon Services Inc Oakland, United States Full time

**Great Programs * Strong Values * Personal Impact** · Our diverse team is skilled and passionate. Our culture encourages achievement of goals, professional development, collaboration, and self-care. · Regular full-time staff enjoys a comprehensive benefits package: medical, vi ...
Information Technology Support Specialist

1 week ago

Goldfarb & Lipman LLP Oakland, United States

Required Qualifications/Experience: · Minimum of 1-2 years of supporting a Law Firm. · Minimum of 2-3 years of experience in IT support and MS Office Suite administration. · Experience with AWS (Amazon Work Services), iManage (Document Management), Draftable (Redlining), or simil ...
Student Support Specialist

6 days ago

College Internship Program Inc Berkeley, United States

STUDENT SUPPORT SPECIALIST · A Day in the Life: · The Student Support Specialist collaborates with students in helping them to become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community. The specialist may work simu ...
Student Support Specialist

1 week ago

College Internship Program Inc Berkeley, United States

STUDENT SUPPORT SPECIALIST · A Day in the Life: · The Student Support Specialist collaborates with students in helping them to become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community. The specialist may work simu ...
YHDP Peer Support Specialist

2 weeks ago

Covenant House California Oakland, United States Full time

The Peer Support Specialist will be based in the Housing Resources Center / Wellness Center and will work under the supervision of the Support Services Director. The position will be responsible for assisting/ supporting the youth in completing asses Support Specialist, Support, ...
YHDP Peer Support Specialist

2 weeks ago

Covenant House California Oakland, United States Full time

COVENANT HOUSE CALIFORNIA · Job Description YHDP Peer Support Specialist · Become a part of an exciting and dynamic organization that makes a difference in the lives of youth experiencing homelessness and trafficking. Covenant House California (CHC) is a non-profit agency whose m ...
Client Support Specialist I

2 weeks ago

One Workplace Oakland, United States

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven't forgotten who we ...
IT Support Specialist

1 week ago

Infinity Ventures Atherton, United States

About the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
IT Support Specialist

2 weeks ago

Prelude Services Alameda, United States

Prelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. · Prelude's corporate office is located in Mechanicsburg, PA, while this position is mainly working at a client facility (Alameda/Bay Area) with up to 60% regio ...
Peer Support Specialist

4 weeks ago

Bonita House, Inc. Berkeley, United States

Job Title: Peer Support Specialist · Pgm/Dept: Residential Treatment · Reports to: Program Director · Classification: Regular, Full-Time, FLSA Non-Exempt · Pay Range: $25-$28.85 hourly · Schedule: Day and Swing Shifts Available · About Us: Bonita House, Inc. (BHI) is a nonprofit ...
Student Support Specialist

4 hours ago

College Internship Program Berkeley, United States

STUDENT SUPPORT SPECIALIST · A Day in the Life: · The Student Support Specialist collaborates with students in helping them to become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community. The specialist may work si ...
IT Support Specialist

2 weeks ago

RAMS San Francisco, United States Full time

Essential IT Support Specialist Job Duties include, but are not limited to: · Provide Windows desktop, network and mobile devices support to staff via on-site visits, remotely, over the phone and resolve help desk tickets · Assist with implementing IT projects including network ...
Student Support Specialist

5 days ago

College Internship Program Inc Berkeley, United States

Job Description · STUDENT SUPPORT SPECIALIST · A Day in the Life: · The Student Support Specialist collaborates with students in helping them to become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community. The specia ...