Collections Specialist - New York, United States - Equiliem

Description

Our client is seeking a Temporary Collections Specialist to support our team.

The ideal candidate will be comfortable engaging with merchants over the phone, obtaining payment authorizations, sending follow-up emails, and performing basic administrative tasks.

We value efficiency, organization, and a candidate comfortable with Excel. This temporary role may transition into a long-term position for the right candidate.


Responsibilities:
1.


Phone Communication:
Engage with merchants via phone to discuss outstanding payments, negotiate payment plans, and provide payment solutions


2 Payment Authorization:
Obtain payment authorizations through effective communication and negotiation skills


3 Follow-up:
Send out timely and professional follow-up emails to merchants, ensuring clarity on payment expectations


4 Record Keeping:
Maintain accurate records of all communications, payment agreements, and relevant merchant information


5 Efficient Time Management:
Prioritize tasks to maximize efficiency and meet collection targets


6 Basic Administrative Tasks:
Assist with administrative duties such as data entry, filing, and document management


7 Excel Proficiency:
Use Excel for basic record-keeping and data management


Requirements:
1.


Communication Skills:
Excellent verbal and written communication skills


2 Negotiation Skills:
Ability to negotiate effectively and secure payment commitments


3 Organization:
Strong organizational skills to manage multiple tasks and maintain accurate records


4 Time Management:
Proven ability to manage time efficiently and meet deadlines


5 Comfort with Excel:
Proficient in using Excel for basic record-keeping and data analysis


6 Customer Service:
Customer-centric mindset with a commitment to delivering a positive experience for merchants


Qualifications:
Previous experience in collections, customer service, or a related field is preferred. High school diploma or equivalent; additional education in finance or related field is an advantage. Possibility for long-term hire based on performance and organizational needs.

If you are a motivated individual with excellent communication skills, negotiation abilities, and proficiency in using Excel, we invite you to apply for this temporary position at with potential for a long-term role.

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