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Rochester

    Member Services Representative(Full Time) - Rochester, United States - Planet Fitness

    Planet Fitness
    Planet Fitness Rochester, United States

    5 days ago

    Default job background
    Full time
    Description

    Job Description

    Job Description

    Job Summary

    The Member Services Representative (Full Time) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to members accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

    Physical Demands

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occassionallylift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
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